Account Manager - Nsw

Interface; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Incentive scheme

Career growth

Professional development

Job summary

JD Security in Sydney is seeking an experienced Account Manager to strengthen relationships with existing customers and drive long-term partnerships. You’ll focus on expanding our footprint within accounts through renewals, maintenance agreements and additional product and service offerings, working closely with internal project and service teams to ensure seamless delivery.

The role requires proven account management experience, excellent communication, and a strategic mindset to grow revenue

Qualifications

• Experience in Account Management and sales within the electronic security industry.
• Excellent interpersonal, communication and negotiation skills.
• Ability to build and maintain strong relationships with internal and external stakeholders.
• Strategic thinking with strong commercial acumen.

Responsibilities

• Build and maintain strong, trust-based relationships with assigned customers, positioning JD Security as their long-term security partner.
• Develop account plans focused on retention, customer satisfaction and growth across products and services.
• Lead customer site walks and needs assessments, and prepare timely, competitive quotes and tenders.
• Drive revenue growth within existing accounts, converting single-solution customers into multi-solution partners.
• Take ownership of contract renewals and lifecycle management, ensuring proactive engagement well ahead of expiry dates.
• Cultivate strong relationships with key suppliers and manufacturers.
• Provide regular reporting on pipeline status, sales activity and customer satisfaction.

Skills

Account Management

Business Development

Sales

Negotiation

Communication

Strategic Thinking

Customer Relationships

Tools

SimPRO

Microsoft Office

Genetec

Gallagher

Avigilon

Integriti

Axis

Tecom

Job description

Job Description

JD Security is a proudly Australian, family-owned business with over 40 years of experience delivering state-of-the-art electronic security solutions across Australia and New Zealand. We’re trusted by some of the country’s most recognisable brands and government organisations, specialising in high-end CCTV, Access Control, Intruder Alarm Systems and Monitoring solutions. Our reputation is built on long-term customer partnerships, a safety-first approach and the dedication of our team, many of whom have been with us for more than a decade.

We are seeking an experienced Account Manager to join our Sydney Team (Head Office location Wetherill Park).

About the Role

This position will be responsible for strengthening JD Security’s relationships with existing customers, ensuring their satisfaction, retention and long-term partnership with us.

You’ll focus on expanding our footprint within accounts through renewals, maintenance agreements and additional product and service offerings, working closely with our internal project and service teams to ensure seamless delivery.

Key Responsibilities

• Build and maintain strong, trust-based relationships with assigned customers, positioning JD Security as their long-term security partner
• Develop account plans focused on retention, customer satisfaction and growth across products and services
• Lead customer site walks and needs assessments, and prepare timely, competitive quotes and tenders
• Drive revenue growth within existing accounts, converting single-solution customers into multi-solution partners
• Take ownership of contract renewals and lifecycle management, ensuring proactive engagement well ahead of expiry dates
• Cultivate strong relationships with key suppliers and manufacturers
• Provide regular reporting on pipeline status, sales activity and customer satisfaction

About You

• Proven experience in Account Management and/or Business Development and sales within the electronic security industry (knowledge of Genetec, Gallagher, Avigilon, Integriti, Axis and Te Com highly regarded)
• Excellent interpersonal, communication and negotiation skills
• Ability to build and maintain strong relationships with internal and external stakeholders
• Strategic thinking with strong commercial acumen
• Comfortable working with commercial software packages (e.g. SimPRO) and the Microsoft Office suite
• A genuine team player who thrives on delivering excellent customer outcomes

What We Offer

• A competitive salary plus a genuine incentive scheme tied to sales performance
• The stability and backing of a well-established, national Australian business
• A supportive team culture with long-serving colleagues and low staff turnover
• Ongoing professional development and career growth opportunities