Account Manager (AUS Retail)

MPM Products Limited; Sydney; Hybrid; AUD 70,000 - 100,000; Full time

Job summary

MPM Products Limited is seeking an experienced sales professional to deliver revenue and profit for key customers in Sydney. You will own day-to-day account delivery, execute promotions, manage item setup and pricing, and input forecasts to support accurate planning.

You will collaborate across Supply Chain, Marketing and Finance to ensure plans land in-store and online, while leveraging EPOS insights for range and activation decisions. Strong analytical and presentation skills are essential.

Qualifications

• Solid understanding of commercial and financial drivers including pricing, trade spend and margins.
• Experience analysing EPOS and category data to support commercial decision-making.
• Exposure to account management processes including forecasting, promotions, range reviews and claims.
• Previous experience in sales or FMCG roles preferred.

Responsibilities

• Own day‑to‑day account delivery to support profitable sales growth across key customers.
• Own execution of the agreed promotional plan (submissions, mechanics, approvals, compliance and timelines).
• Own customer administration and governance including item setup (pricing, barcodes, NPD, delists), portals, claims and documentation.
• Own forecast inputs (base, promo, NPD, new lines), ensuring accuracy and timely updates.
• Own pricing integrity and ensure internal stakeholder sign-off for all customer pricing.
• Support delivery of the customer P&L through disciplined execution of pricing, promotions and claims processes.
• Support cross-functional alignment with Supply Chain, Forecasting, Marketing, Category and Finance to ensure plans land in-store and online.
• Support range reviews and customer processes through preparation, follow-ups and internal coordination.
• Use EPOS, category and competitor insights to influence ranging, promotions and in-store execution decisions.
• Contribute to customer engagement and ways of working, supporting MPM’s position as a partner of choice.
• Support development of trade and shopper activation plans with Marketing and Category teams.
• Contribute to cross-functional discussions to support range reviews, NPD launches and distribution outcomes.
• Track and report on performance across GSV, trade spend, margin and key P&L drivers.
• Analyse and report on promotional effectiveness (volume, ROI, pricing mechanics, competitor activity).
• Monitor weekly execution metrics including rate of sale, distribution and price compliance.
• Identify and communicate risks and opportunities, including stock and service impacts.
• Deliver weekly and monthly reporting, along with clear insights and recommended actions.
• Provide high-quality customer and internal materials (range reviews, promo reviews, scorecards, analysis).

Skills

Communication

Presentation

Relationship management

Planning & organisation

Numerical & analytical capability

Negotiation

Execution & attention to detail

Tools

Excel

Job description

To deliver sales & profit of MPM products to, and manage the relationship with, existing and new customers as identified.

Key Responsibilities

• Own day‑to‑day account delivery to support profitable sales growth across key customers.
• Own execution of the agreed promotional plan (submissions, mechanics, approvals, compliance and timelines).
• Own customer administration and governance including item setup (pricing, barcodes, NPD, delists), portals, claims and documentation.
• Own forecast inputs (base, promo, NPD, new lines), ensuring accuracy and timely updates.
• Own pricing integrity and ensure internal stakeholder sign-off for all customer pricing.

Support (Enable outcomes)

• Support delivery of the customer P&L through disciplined execution of pricing, promotions and claims processes.
• Support cross-functional alignment with Supply Chain, Forecasting, Marketing, Category and Finance to ensure plans land in-store and online.
• Support range reviews and customer processes through preparation, follow-ups and internal coordination.

Shape (Influence & contribute)

• Use EPOS, category and competitor insights to influence ranging, promotions and in-store execution decisions.
• Contribute to customer engagement and ways of working, supporting MPM’s position as a partner of choice.
• Support development of trade and shopper activation plans with Marketing and Category teams.
• Contribute to cross-functional discussions to support range reviews, NPD launches and distribution outcomes.

Measure & Report (Track, analyse, communicate)

• Track and report on performance across GSV, trade spend, margin and key P&L drivers.
• Analyse and report on promotional effectiveness (volume, ROI, pricing mechanics, competitor activity).
• Monitor weekly execution metrics including rate of sale, distribution and price compliance.
• Identify and communicate risks and opportunities, including stock and service impacts.
• Deliver weekly and monthly reporting, along with clear insights and recommended actions.

Provide high-quality customer and internal materials (range reviews, promo reviews, scorecards, analysis).

Knowledge, Skills and Experience

• Solid understanding of commercial and financial drivers, including pricing, trade spend, margins and promotional ROI.
• Experience analysing EPOS and category data to support commercial decision-making.
• Exposure to account management processes including forecasting, promotions, range reviews and claims.
• Previous experience in sales or FMCG roles preferred.

Skills

• Communication: Communicates clearly and concisely with customers and internal stakeholders; able to align and collaborate effectively.
• Presentation & storytelling: Delivers structured, insight-led presentations for both internal and external audiences.
• Relationship management: Builds strong, trust-based relationships by consistently meeting expectations.
• Planning & organisation: Highly organised with strong prioritisation skills; able to manage multiple tasks and deadlines in a fast-paced environment.
• Numerical & analytical capability: Comfortable working with data and systems (e.g. Excel, customer data) to support reporting and decisions.
• Negotiation: Confident handling objections and supporting constructive, outcome-focused discussions.
• Execution & attention to detail: Ensures accurate delivery across pricing, promotions, reporting and customer materials.

Behavioural Capabilities

• Commercial mindset: Understands the link between sales, profitability and ROI; applies this in day-to-day decisions.
• Ownership & self-discipline: Highly self-managed with strong preparation for customer meetings, disciplined prioritisation, effective meeting delivery and consistent, timely follow-up on actions.
• Proactive & action-oriented: Responds quickly to opportunities and issues with a solutions-focused approach.
• Adaptability: Comfortable working in a fast-paced, evolving environment.
• Learning mindset: Seeks feedback, learns from experience and proactively develops capability.
• Team player: Works effectively both independently and as part of a cross-functional team.