Account Manager - Toowoomba / Warwick

Telstra Corporation; Toowoomba Regional; On-site; AUD 80,000 - 110,000; Full time

Job summary

Telstra Business Technology Centre Toowoomba is seeking an Account Manager to nurture relationships with local businesses across the Darling Downs. You will become a trusted adviser, understanding client needs, and connecting them with technology solutions that improve productivity and outcomes.

Based in Toowoomba or Warwick, you’ll manage a defined portfolio, collaborate with teams, and support customers to achieve measurable results.

Responsibilities

• Build and manage a portfolio of accounts for local businesses.
• Develop deep customer relationships and understand client needs.
• Connect customers with ICT solutions to improve productivity and outcomes.

Job description

Employment Type Permanent

Closing Date 26 Oct 2026 11:59pm

Job Title Account Manager - Toowoomba / Warwick

Job Summary

Build Something Bigger Than a Career. Help Local Businesses Thrive. Account Manager • Toowoomba, Queensland At Telstra Business Technology Centre Toowoomba, we're building something special. As our local business continues to grow, we're looking for people who are passionate about helping customers get the most from technology while building meaningful relationships, making a genuine impact, and growing a rewarding career. This is an opportunity to become a trusted adviser to local businesses across the Darling Downs, helping them embrace technology, solve real business challenges, improve productivity, and achieve their goals. You'll spend your time building strong customer relationships, understanding what matters to their business, and connecting them with solutions that genuinely make a difference.

Focus of the role

As an Account Manager you support the development of deep customer relationships, managing and growing your own defined portfolio of accounts. This role is critical to maintaining strong customer relationships that grow TBTC. and Telstra's revenue across our business customer portfolios. Your ability to listen to and deeply understand our customers, combined with your exceptional organisational skills will ensure you support our business customers to find the best ICT solutions to achieve their business goals. You will always put the customer first and support our pillars of Customer Obsession, Brilliant People and Partnerships, Responsible Growth and Returns and Execution Excellence. This is a fast-paced, high-energy role where your ability to build long standing mutually beneficial relationships will be key to your success.

Why This Opportunity Is Different

Many roles focus on transactions. This role focuses on relationships. You'll work with a portfolio of local businesses to help them maximise the value they receive from their technology investments. You'll become a trusted partner who understands their journey, identifies opportunities to improve outcomes, and helps them navigate an increasingly digital world. The result is long-term customer success, stronger partnerships, and sustainable business growth.

Grow Your Career Without Leaving Toowoomba

For many people, career progression often means moving away from family, friends, and community. Here, you can enjoy the lifestyle and connection that comes with living in regional Queensland while accessing the opportunities, resources, and career pathways available through one of Australia's most recognised technology brands.

Industry-leading learning and development programs

Structured career progression opportunities

Ongoing coaching and mentoring

Exposure to emerging technologies, cyber security, cloud and AI solutions

Employee benefits and incentive programs

Opportunities to contribute ideas and influence the future direction of the business

When our customers succeed, we succeed

The support of a collaborative and high-performing team The backing of a trusted Australian brand

Be Part of Something That Matters

We're not looking for someone to simply inherit an established customer base. We're looking for someone who wants to help build lasting customer relationships and contribute to the continued success of our Toowoomba business. Your contribution will be visible. You will see the impact of your work through: Customers who become more productive and successful Relationships that grow over many years Local businesses that benefit from your advice and support A team that values your ideas and contribution A business that continues to grow because of the difference you make This is a role where your work genuinely matters.

Who You'll Be Working With

You’ll join a supportive, collaborative team that believes in helping each other succeed. We celebrate wins together, learn from challenges together, and genuinely enjoy working together. You'll have the freedom to bring your ideas, build your own style of customer engagement, and contribute to a culture that values trust, accountability, growth, and teamwork.

About You

You genuinely enjoy helping people. You build trust naturally and take pride in creating positive customer experiences. You are curious, motivated, and enjoy learning new things. You may come from: Account Management Customer Success Business Development Customer Service Banking or Financial Services Retail Leadership Hospitality Education Small Business Telecommunications or Technology What matters most is your ability to build relationships, understand customer needs, solve problems, and help people achieve their goals. Experience can be taught. A positive attitude, genuine care for customers, and a desire to contribute to a great team are what set people apart.

What Success Looks Like

In this role, success isn't measured solely by sales results. Success means: Customers achieving positive business outcomes Strong customer retention and loyalty Trusted long-term relationships Identifying opportunities that genuinely help customers grow Delivering an exceptional customer experience Contributing positively to team culture and business growth Commercial results are important, but they come from putting customers first.

Join Us

If you're looking for a career where you can grow, make a difference, build meaningful relationships, and be part of a supportive team that's helping local businesses thrive, we'd love to hear from you. Join us and help shape the future of business technology in Toowoomba. We're an iconic Aussie brand with a global footprint. From our earliest days in the Postmaster General's Office to the Australian icon we are today, the heart of Telstra has never changed. We’ve always been committed to being a great place to work as we make the world a better place too. Working at Telstra, we all have a why. Whether it’s endless career opportunities, an amazing work-life balance or being able to make a difference, we all know why we’re motivated to be our best here. Our people find purpose and pride in being part of Telstra, because we support the things that matter most.

We are committed to making it easy for everyone to apply. If you require accessibility support or adjustments during the recruitment process, please send an email to Disability and Accessibility inbox. [e-mail].

In a business as big and diverse as ours, there’s a huge breadth of career paths available. Uncover opportunities, broaden your experience, and discover the many areas of our organization there is to explore. > Explore our teams https://www.telstra.com.au/careers/our-teams