Account Manager

Telstra Singapore; Melbourne; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible working

Incentives and bonuses

Parental leave

Learning programs

Telstra discounts

Job summary

Telstra is seeking an Account Manager to develop deep customer relationships and manage a defined portfolio of business accounts. You will listen to customers, understand their ICT needs and ensure solutions align with business goals.

The role emphasizes customer obsession, teamwork, and delivering exceptional service while supporting growth, retention, and performance KPIs. Flexible work options and incentives are part of the package.

Qualifications

• Essential skills include Cisco IP, commercial acumen, and strong communication, both written and verbal.
• CRM proficiency and end-to-end sales capability are required.
• Excel and PowerPoint skills are expected, with a growth mindset and ICT management awareness.
• Active listening and organizational support are important to manage customer relationships.

Responsibilities

• Take ownership for managing relevant customer relationships to support ongoing development, drive customer satisfaction and achieve revenue and sales objectives for the defined portfolio.
• Contribute to implementing the segment and portfolio strategy (including outbound campaigns) to support retention and growth of customer portfolios.
• Handle inbound/outbound sales and service contracts, explore sales opportunities, respond to queries, and escalate as needed to ensure timely remediation and positive experiences.
• Collaborate with peers and stakeholders across the TBTC channel to identify and qualify leads and opportunities.
• Develop and maintain account and portfolio plans to support relationship development and achievement of targets (revenue, profitability, NPS).
• Meet individual and team sales KPIs and continue to upskill across Telstra's portfolio of products and business solutions.

Skills

Cisco IP

Commercial acumen

Communication

CRM

End to End Sales

Excel

Growth mindset

ICT Management

Listening

Organisational support

PowerPoint

Product solutions

Relations

Job description

Employment Type

Permanent

Closing Date

19 Nov 2026 11:59pm

Job Title

Account Manager

Job Summary

As an Account Manager you support the development of deep customer relationships, managing and growing your own defined portfolio of accounts. This role iscritical to maintaining strong customer relationships that grow TBTC. and Telstra's revenue across our business customer portfolios. Your ability to listen to and deeply understand our customers, combined with your exceptional organisational skills will ensure you support our business customers to find the best ICT solutions to achieve their business goals. You will always put the customer first and support our pillars of Customer Obsession, Brilliant People and Partnerships, Responsible Growth and Returns and Execution Excellence.

Job Description

We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.

This includes making Telstra the place you want to work.

For you, that means a having career that grows with you, and working with a team powered by a human connection that prioritizes well-being and choice.

Here's what you can expect from us

Flexible working. Wherever you live, choose where, when, and how you work so you can be at your best.

There when life happens. From Gender Aff….

Pay for performance. We recognize outstanding contributions through our generous incentive programs.

Parental Leave. A gender-equal policy for parents so you can choose how and when you take your leave (16 weeks full pay or 32 weeks half pay). Receive superannuation contributions on paid and unpaid parental leave.

Unlimited learning. Level up your credentials with access to 17,000 learning programs.

Learn 'on the job' and achieve university credits toward degrees and master's programs.

Global presence. With a global presence across 22 countries, there are many opportunities to work where we do business.

Extra perks. Receive 25% off Telstra products and services, plus unlock exclusive discounts from over 240 brands and partners.

Make a Difference

As an Account Manager you support the development of deep customer relationships, managing and growing your own defined portfolio of accounts. This role iscritical to maintaining strong customer relationships that grow TBTC. and Telstra's revenue across our business customer portfolios. Your ability to listen to and deeply understand our customers, combined with your exceptional organisational skills will ensure you support our business customers to find the best ICT solutions to achieve their business goals. You will always put the customer first and support our pillars of Customer Obsession, Brilliant People and Partnerships, Responsible Growth and Returns and Execution Excellence.

Key Responsibilities

• Take ownership for managing relevant customer relationships to support ongoing development, drive customer satisfaction and achieve revenue and sales objectives for the defined portfolio.
• Contribute to implementing the segment and portfolio strategy (including outbound campaigns) in order to support the retention and growth of customer portfolios.
• Take accountability for managing inbound/outbound customer sales and service contracts, exploring sales opportunities, responding to queries and escalating complaints and leads to more experienced team members as required, to ensure timely remediation and positive customer experiences.
• Authentically collaborate with peers, team members and key stakeholders across the TBTC channel (e.g. Field Sales Team and internal Telstra team and partners) to support the identification and qualification of leads.
• Participate in customer initiatives such as developing and maintaining relevant account and portfolio plans that support ongoing relationship development and contribute to the achievement of financial and customer targets (revenue, profitability, NPS) & exceptional customer data quality.
• Meet individual and team sales and performance KPIs
• Continue to upskill and develop capability and knowledge across Telstra's portfolio of products and business solutions
• Identify areas of improvement and actively embrace change and technology to better support our business customers

About you

To be successful in the role, you'll bring skills and experience in:

Essential skills.

• Cisco IP
• Commercial acumen
• Communication
• Communication written and verbal (Inactive)
• Customer Relationship Management (CRM)
• End to End Sales
• Excel skills
• Growth Mindset
• ICT Management
• Listening
• Organisational Support
• PowerPoint
• Product Solutions
• Relations