Account Manager

Joinandelo; Sydney; Hybrid; AUD 78,000 - 112,000; Full time

Benefits offered by this job

Competitive monthly rate

13th month bonus

Paid public holidays and annual leave

100% remote, work from anywhere in SEA

Clear growth path to Senior Account M

Growth opportunities

Job summary

Andelo Pty Ltd. is seeking an Account Manager to own client relationships for a portfolio of 2–3 accounts. You will champion client success, ensure brand and design standards are met, and coach designers on client preferences.

The role emphasizes proactive communication, monthly check-ins, and maintaining high client retention. You will work in a fast-paced, agency-style environment, with a focus on independent decision-making, clear briefs, and timely problem-solving.

Qualifications

• 4+ years in Account Manager, Client Services, or Client Success roles in a design/creative/marketing agency
• Design literacy to spot alignment issues, layout problems, and brand violations before client delivery
• Proficiency with ClickUp or similar PM tools; comfortable reviewing files in Figma/Adobe
• Professional English for client meetings and written communication
• Availability during Australian business hours (10am–4pm Sydney time)

Responsibilities

• Own 2-3 client accounts fully; success measured by client retention and growth
• Be the brand guardian and ensure designs meet brand guidelines
• Coach designers on client-specific preferences
• Conduct monthly check-ins beyond project work
• Spot warning signs early and act before problems escalate
• Build trust with Marketing Directors and Creative Managers
• Escalate recurring issues to leadership with solutions, not just problems
• Check briefs are complete before designers start and clarify vague briefs by calling clients

Skills

Account Management

Client Services

Design literacy

ClickUp

Figma

Adobe Creative Cloud

Professional English

Tools

ClickUp

Figma

Adobe Creative Cloud

Job description

Andelo is a design subscription service for Australian marketing teams. We're looking for an Account Manager who owns client relationships and champions their success, not someone who just passes messages between clients and designers.

What You'll Do

Client Ownership

• Own 2-3 client accounts fully. Your success is measured by whether clients stay and grow their accounts
• Be the brand guardian: ensure every design meets their standards and brand guidelines
• Coach designers on client-specific preferences
• Conduct monthly check-ins beyond project work
• Spot warning signs early and act before they become problems
• Build trust with Marketing Directors and Creative Managers
• Escalate recurring issues to leadership with solutions, not just problems

Brief & Quality

• Check briefs are complete before designers start (assets, specs, references, deadline)
• Clarify vague briefs by calling clients, asking questions, providing examples
• Brief designers with context, not just basic instructions
• Quality-check work against the brief before clients see it
• Minimise revision rounds. You're the final check before delivery
• Manage scope professionally when clients request extras

This Role Is a Great Fit If

• You're independent and make decisions without constant approval
• You thrive in fast-paced environments and stay calm under pressure
• You've worked in agencies and understand creative workflows
• You're energised by variety: different clients, different challenges daily

Requirements

• 4+ years in Account Manager, Client Services, or Client Success role in a design, creative, or marketing agency
• Design literacy to spot alignment issues, layout problems, and brand violations before work reaches clients
• Proficiency with ClickUp or similar PM tools, comfortable reviewing files in Figma/Adobe
• Professional English for client meetings and written communication
• Availability during Australian business hours (typically 10am-4pm Sydney time)

What We Offer

• Competitive monthly rate. You'll share your expected rate in the application
• Annual performance reviews with pathway to rate increases
• 13th month bonus
• Paid public holidays and annual leave
• 100% remote, work from anywhere in Southeast Asia
• Clear growth path to Senior Account Manager and Team Lead roles as we scale

Hiring Process

• Application CV + screening form (~10 mins)
• Phone Screen Video call (~30 mins)
• Interview Detailed discussion on experience (~45-60 mins)
• Reference Checks Focused on client retention and problem-solving
• Offer 3-month probation with checkpoints at Month 1, 2, and 3

If you read this and thought "this is exactly what I'm looking for",

Andelo is an equal opportunity employer dedicated to inclusivity. We value diversity and do not discriminate against anyone based on race, color, religion, gender, nationality, age, disability, or any other protected status.