Account Coordinator

Identity Marketing; Adelaide; On-site; AUD 45,000 - 55,000; Full time

Job summary

Identity Marketing in Adelaide seeks an entry-level Account Coordinator to help our team manage design and marketing projects. You’ll support client work, learn agency processes, and coordinate communications with the Senior Account Manager.

You’ll handle daily client interactions, oversee briefs, and ensure on-brand delivery across branding, websites, and campaigns. This role starts January 2027 in a dynamic, collaborative agency environment.

Qualifications

• Marketing/communications degree or equivalent
• Two years’ experience in an in-house marketing team
• Strong organisational and time management skills
• Excellent communication and confident client interactions
• Ability to work autonomously from home and in the office
• Willingness to learn and take feedback

Responsibilities

• Be the day-to-day contact for clients by phone, email and in person
• Own client projects from brief to delivery with the Senior Account Manager
• Manage client admin and routine requests to prevent slips
• Log client feedback for designers to hit brand guidelines first time
• Keep the team updated with status in Slack and Asana
• Schedule meetings, take notes and keep project documentation tidy
• Prepare briefs and proofs against brand guidelines
• Track timelines and coordinate delivery of monthly social content
• Prepare marketing reports and documentation
• Learn our services from branding to websites and campaigns

Skills

Marketing comms

Client coordination

Time management

Attention to detail

Client communication

Education

Marketing degree

Tools

Google Workspace

Slack

Asana

Job description

Identity Marketing (IDM) is an Adelaide-based branding and digital agency working with clients across Australia in the property sector and related industries. We work on everything from branding and design, to websites, to monthly retainers, and campaigns.

We're creating a brand-new, entry-level Account Coordinator role to help our team of creatives manage design and marketing projects. You'll work alongside our Senior Account Manager and keep client work organised, on time, and on-brand while you learn agency life from the ground up. The role starts in January 2027.

WHAT YOU'LL DO

Be a friendly, day-to-day point of contact for our clients by phone, email and in person

Own client projects from brief to delivery, and support our Senior Account Manager on larger complex projects

Look after client admin and routine requests so nothing slips through the cracks

Log client feedback clearly with our team so our designers can hit the mark first time

Keep the team in the loop with status updates in Slack and Asana

Schedule meetings, take notes and keep project documentation tidy

Help prepare briefs and proof work against brand guidelines before it goes out

Track timelines and coordinate the delivery of monthly social content

Prepare documentation and marketing reports

Learn the ins and outs of our services, from branding to websites and campaigns

WHAT YOU'LL BRING

Relevant qualifications in marketing, communications, or similar field

Two years' experience in an in-house marketing team

A keen eye for detail and strong organisational and time management skills

Great communication and a confident manner with clients

Strong problem-solving and the confidence to negotiate with clients and the team when deadlines shift

The ability to stay calm and work well under pressure

Comfort working autonomously at home and in the office

A real willingness to learn, take feedback and get stuck in

Bonus points if you've used Google Workspace, Asana or Slack