Account Manager

Brennan; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Training and certification bonuses

Culture Awards

Brennan Daredevils – annual trip

Social activities

Discounted hardware and software

Learning and development environment

Job summary

Brennan is seeking an experienced account manager/tech sales professional to lead a defined customer portfolio across Sydney. You will drive customer experiences, retention, and growth by balancing service delivery with commercial acumen.

The role emphasizes cross-sell/up-sell, strategic planning with customers, and close collaboration with presales and leadership teams to design tailored solutions within Brennan’s technology stack.

Qualifications

• 3+ years’ experience in IT/Technology account management or tech sales.
• Experience in MSP, SI, Consulting, Technology or outsourced service delivery.
• Strong consultative sales background.
• Experience presenting to C-suite and senior executives.
• Exposure across IT, cloud, data, networking, UC, voice or telephony.

Responsibilities

• Engage directly with customers to identify new business opportunities, including cross-sell and up-sell prospects.
• Serve as the primary customer-facing contact for a defined portfolio across Sydney.
• Build deep understanding of each customer’s business, lead strategic planning sessions, road mapping activities and workshops to demonstrate how our technology can address their goals and challenges.
• Prepare high-quality proposals, contracts and tender responses for customers within your portfolio.
• Manage bids end-to-end, collaborating with Presales, Service Delivery and leadership teams to design solutions aligned to customer requirements.

Skills

Account management

Tech Sales

C-suite engagement

Commercial exposure

IT cloud networking

Job description

Brennan. Where true performance thrives. At Brennan, we believe thatthathowtechnology is delivered is every bit as important aswhatthe technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests.

It’s a claim backed by our True Performance System – a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology.

Why join Brennan

True performance for our customers starts with a true belief in our people. It’s why we’ve structured our business to help our teams, and their talents, shine bright. It's why we’ve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it’s why we’ve built an organisation where real innovation makes a genuine impact and generates true rewards for our team members.

True rewards

In addition to competitive remuneration, Brennan offers extensive benefits, including:

• Training and certification bonuses
• Culture Awards that recognise excellence
• Brennan Daredevils – our annual, all-expenses paid trip awarded to our top performers and outstanding contributors
• Vibrant, fun social activities
• Discounted hardware and software
• An environment that embraces learning and development

The Role

In this role you will find yourself managing a portfolio of customers across the entire Brennan solution stack, ensuring they receive a seamless experience at every interaction. The role will have two primary responsibilities: driving the customer experience and ensuring patch retention and growth to meet set targets. The successful candidate will have to have a good balance between customer service, commercial acumen and a strong desire to achieve set targets.

What you'll be doing day to day:

• Engage directly with customers to identify new business opportunities, including cross-sell and up-sell prospects.
• Serve as the primary customer-facing contact for a defined portfolio across Sydney.
• Build a deep understanding of each customer’s business, lead strategic planning sessions, road mapping activities and workshops to demonstrate how our technology can address their goals and challenges.
• Prepare high-quality proposals, contracts and tender responses for customers within your portfolio.
• Manage bids end-to-end, collaborating closely with Presales, Service Delivery and leadership teams to design solutions aligned to customer requirements.

What skills & experience you'll bring:

• Ideally, you'll have around 3+ years’ experience in IT/Technology account management or Tech Sales role.
• Prior experience working within an MSP, Service Integrator, Consulting, Technology or outsourced service delivery environment.
• Strong consultative sales background with the ability to uncover and shape customer requirements.
• Experience presenting, influencing and engaging effectively at C-suite and senior executive levels.
• Commercial exposure and/or experience across multiple domains, including IT, cloud, data, networking, unified communications, voice, or telephony.

We welcome candidates from diverse backgrounds and career paths. If you meet most, but not all of the criteria, we still encourage you to apply.

Note:As part of our hiring process, you will be required to undertake a National Criminal History Check.

Brennanis an equal opportunity employer.