Account Manager

gategourmet; Sydney; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Leadership & professional development

Wellbeing app & employee assistance

Discounted Health & Fitness pass

Job summary

Gategourmet, a Gategroup company, is seeking an Account Manager in Mascot to manage commercial customers, safeguard service levels, and drive revenue growth across aviation accounts. You will own costing, pricing, and stakeholder communications, partnering with the Culinary Excellence team to develop menus within budget and pricing constraints.

You will engage with airline management at multiple levels, coordinate cross-functionally, and lead efforts to expand an existing customer base while

Qualifications

• Experience managing internal stakeholders to hit sales, operational and financial goals.
• Experience with budgeting and revenue targets across multiple customers.
• A background in aviation or catering is preferred.

Responsibilities

• Develop and own relationships between customers and the organization; support Commercial Director.
• Identify and deliver new business opportunities to drive revenue and EBIT growth.
• Communicate with airline management and executives at all levels.
• Serve as conduit between customers and business; ensure informed operations.
• Responsible for accurate costing and pricing.
• Validate customer data (invoicing, menus).
• Collaborate with Culinary Excellence to develop menus within budgets and pricing.

Skills

Stakeholder management

Budget management

P&L management

Aviation industry knowledge

Multilingual

Education

Relevant tertiary qualifications

Job description

Gategourmet, a Gategroup company, is the world's largest independent provider of catering and provisioning services to the airline industry. With a proud 95-year history, we support more than 300+ Aviation carriers across over 68 countries serving over 700 million passengers in the sky annually. Our operations combine culinary excellence with stringent food safety and production standards, enabling us to deliver high-quality, reliable catering solutions to over 680 million travellers annually.

The Role:

We have an excellent opportunity within our Commercial team based at Mascot.

The Account Manager is responsible for the day-to-day management of commercial customers, with emphasis on safeguarding and maintaining a high level of service to both internal and external stakeholders and ensuring both the customer’s and our own business requirements are met. In this role you will optimise profitability to achieve budget targets by identifying, quantifying, developing, and delivering new business opportunities to drive revenue and EBIT growth targets, seeking to expand our base of aviation customers and opportunities in adjacent markets. You will be responsible for ensuring the integrity and compliance of each customer’s catering agreement is maintained, taking full ownership of the assigned customer portfolio.

Responsibilities:

• Responsible for developing and owning the relationship between customers and the entire organisation and supporting the Commercial Director in the development and implementation of the commercial strategy.
• Identifying, quantifying, developing and delivering new business opportunities to drive revenue and EBIT growth targets.
• Establish and maintain communications with all levels of Airline Management, including Strategic Sourcing, Operations, Finance, and Executives at all levels.
• Act as the conduit between customers and our business, to ensure operations and support functions are fully informed and deliver excellence.
• Responsible for accurate costing and pricing.
• Validation of Customer Data (Invoicing, Menu's etc.).
• Support invoice and respond to customers' queries on invoices.
• Partner with the Culinary Excellence team for menu presentations develop menus in line with budgets/pricing requirements and customer expectations and “wow” the customer.

Our Ideal Candidate will have:

• Proven ability to manage internal stakeholders to achieve sales, operational, financial and relevant goals, ideally within a complex, global, multi-site/country customer focused organisation.
• Demonstrated experience with managing financials with budget, P&Ls, revenue targets etc. across multiple customers.
• Aviation industry preferred.
• Working knowledge of the airline catering industry or hotel/catering or other related service industry preferred.
• Knowledge of another language would be advantageous.
• Relevant tertiary qualifications preferred.

What We Offer:

• Global company means more opportunities to develop you and your career further
• Hybrid role
• Be supported with leadership and professional development
• Reward & Recognition – Feel valued in the workplace and appreciated for your efforts
• Access to an employee Assistance program a Wellbeing App which provides confidential support for employee’s
• Discounted Health & Fitness pass for employee’s and their family