Account Manager

Hertz; Western Australia; Hybrid; AUD 85,000 - 95,000; Full time

Benefits offered by this job

Fully maintained company car

Use of laptop and mobile phone

Profit Sharing Program

Generous discounts on brands

Opportunity for remote working

Employee Car Sales Program

Car Leasing Program

On-site Airport Parking

Additional day leave

Career growth opportunities

Job summary

Join a forward-thinking company as an Account Manager, where you will be key in managing and growing relationships with major corporate clients. This role offers the chance to drive your career forward in a dynamic environment focused on customer satisfaction and strategic growth. You will leverage your sales skills to develop long-term partnerships while enjoying perks like a fully maintained company car and opportunities for remote work. If you are passionate about delivering exceptional service and thrive in a collaborative team, this is the perfect opportunity for you.

Qualifications

• 2+ years in Field Sales or Account Management.
• Proven track record in exceeding KPIs and building relationships.

Responsibilities

• Manage and grow a portfolio of major accounts.
• Provide exceptional customer service and support.
• Pursue new business opportunities through proactive sales.

Skills

Account Management

Sales Skills

Customer Service

Negotiation Skills

Strategic Thinking

Education

Bachelor's Degree

Tools

Salesforce

Job description

Account Manager

Hertz is more than a rental car business. We are an innovative global company proud to dedicate itself to exceeding customer needs by offering a wide variety of mobility options. Boasting a rich history of significant first steps, ambitious ideas and innovation, Hertz has evolved into the reputable premium brand it is today. Our global company includes our other reputable brands of Thrifty, Dollar, Ace and Flexicar. At Hertz we drive a ‘One Team’ culture which means at Hertz you will be exposed to all our different brands and be a part of a global team.

To continue our success in the future of car rental, we’re looking for customer focused, high performing Account Manager to join our exceptional team. We provide the keys for you to drive your career!

What are the Perks?

• Fully maintained company car
• Use of laptop, mobile phone and company charge card
• Profit Sharing Program
• Generous discounts on our brands
• Opportunity for remote working up to 2 days per week
• Employee Car Sales Program
• Car Leasing Program
• On-site Airport Parking
• Additional day leave per annum
• Work for a company that prioritises career growth and development
• Supportive team environment
• Inclusive and motivating company culture
• Sustainability focus
• Key focus on wellbeing and safety
• WGEA Certified workplace

About the Role?

Based in our Perth Airport office, the Account Manager is responsible for the strategic growth, account management and retention of a portfolio of major government, corporate, mining and corporate travel accounts for the Hertz brand. The role focuses on the development of long-term partnerships with a key focus on growth through maximising the value of relationships via incremental sales, increased share, customer satisfaction and profitable revenue within a geographical area. There is also a focus on driving profitable new business growth.

Key responsibilities include:

• Administrative tasks to support customer and internal contract rate approval and reporting requirements
• Operational and logistical support to manage specialist customer rental requirements
• Provide exceptional customer service in the industry, by offering consistently high level of service to existing contracts with a view to retaining the business for the long term
• Proactively pursue the acquisition of profitable new business through sales leads, researching new opportunities for lead generation and telephone prospecting activities
• Prepare rate strategies and present contract proposals, using negotiation skills to strategically obtain the best outcome for the business whilst balancing customer needs
• Develop and maintain strong relationships with corporate travel management companies to sustain existing accounts and maximise their potential as a referral source of new business
• Maintain and seek to improve the company´s competitive position and profitability
• Analyse and collate data on customer patterns and competitor activity to uncover growth opportunities and predict future trends
• Maintain positive and proactive communication with the assigned Sales Support team, Operations and departments at all levels within the business
• Lead tender opportunities within the sales territory by coordinating a professional written response
• Challenge the status quo, identify process improvement and product enhancements for customers
• Adhere to deadlines and complete required reports to communicate weekly activity, and utilise and maintain an accurate customer database (Salesforce)

About You?

To be successful in this position, our newest team member will ideally have the following:

• Minimum 2 years’ experience in a Field Sales function, account management, working with a travel management company or experience managing corporate customers in an operational/logistics environment
• Proven track record in exceeding KPIs and relationship building skills
• Experience in working in a complex business environment, working with a detailed multi-layered product/service
• Ability to operate in a fast-pace and changing business environment.
• Strong and professional communication skills (verbal & written) and attention to detail
• Possess strategic thinking skills and ability to challenge the status quo
• Relationship building and negotiation skills
• Ability to travel several times per year within the assigned territory (currently WA/SA based customers however territory is subject to change), and occasionally elsewhere interstate if required

At Hertz we pledge to provide a safe and supportive work environment for everyone. We are an inclusive business who welcomes diversity and we encourage applications from all candidates, including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people with disabilities.

This is a brilliant opportunity for an individual who is passionate about exceptional customer service, has attention to detail and a strategic and positive mindset, and has the ability to work collaboratively as a team to achieve targets.

Please note Police Background Checks will be completed for external candidates as part of the Recruitment Process

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales, Business Development, and Administrative

• Industries

  Travel Arrangements

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