Account Manager

Strait Link; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Values-driven culture

Focus on safety

Opportunities for growth

Job summary

A logistics company in Melbourne seeks a Sales Account Manager to manage relationships with indirect sales customers, ensuring exceptional service delivery and account growth. Candidates should have experience in account management within logistics, strong communication skills, and a service-first mindset. This is an opportunity to grow within a company dedicated to connection and performance.

Qualifications

• Proven experience in account management, ideally within logistics, transport or freight.
• A service-first mindset with a passion for delivering consistent value.
• Experience working with freight forwarding, 3PLs or agency models (preferred).

Responsibilities

• Manage day-to-day relationships with freight forwarding and agency customers.
• Act as the first point of contact for service and account queries.
• Develop account plans in line with customer requirements.

Skills

Account management

Communication skills

Commercial acumen

Detail-oriented

Job description

Strait Link is the essential freight connection across Bass Strait – and we’re looking for a driven and dynamic Sales Account Manager to join our growing Indirect Sales team. This role is all about building strong, long-term relationships with our indirect sales customers – including freight forwarders, agents and third-party logistics partners – and ensuring they receive consistent, reliable service and support.

What you’ll do

In this Melbourne-based role you’ll be responsible for managing a defined portfolio of indirect customers – focusing on service delivery, retention, performance and account growth through exceptional relationship management.

You’ll act as the key point of contact for your accounts, ensuring their needs are met, issues are resolved quickly, and that they continue to see value in their partnership with Strait Link.

Key Responsibilities

• Manage day-to-day relationships across assigned freight forwarding and agency customers.
• Be the first point of contact for service, pricing, bookings support and account queries.
• Develop account plans in line with customer requirements and commercial targets.
• Track customer performance (volumes, margins, service levels) and proactively address variances.
• Support contract reviews, rate updates and service changes.
• Collaborate closely with customer service, operations and commercial teams to ensure seamless service.
• Build deep understanding of your customers’ operations and advocate for their needs within Strait Link.
• Support customer onboarding and training, where required.

What you’ll bring

You’ll thrive in this role if you bring:

• Proven experience in account management, ideally within logistics, transport or freight.
• A service-first mindset with a passion for delivering consistent value.
• Excellent communication skills and the ability to collaborate across teams.
• Commercial acumen – you understand how account performance links to business outcomes.
• An organised and detail-oriented approach, and the ability to manage multiple customer needs.
• Experience working with freight forwarding, 3PLs or agency models (preferred).

Why join Strait Link?

At Strait Link, we’re not just moving freight—we’re playing a critical role in keeping Tasmania connected to the mainland. Join a values-driven, safety-first team that’s committed to connection, performance and progress. This is your opportunity to grow with a business on the move.

We offer a values-driven culture, a strong focus on safety, and opportunities to grow as part of a business that’s on the move.

Seniority level

• Associate

Employment type

• Full-time

Industries

• Maritime Transportation