Account Manager

Computershare Australia; Melbourne; Hybrid; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Flexible work arrangement

Health and wellbeing rewards

Employee share purchase plan with a，公司

Team rewards and recognition

Job summary

Computershare Australia is seeking an Account Manager based in Melbourne with a hybrid work arrangement. You will own a client portfolio, coordinate with internal teams, and ensure seamless operational delivery of services to clients in the financial services space.

The role focuses on balancing operational excellence with relationship management, enabling you to influence outcomes, improve client experiences, and add tangible value for both clients and the business.

Qualifications

• Experience delivering high-quality customer service in a professional environment.
• Ability to build deep understanding of clients and foster strong partnerships.
• Strong communication skills to engage diverse stakeholders.

Responsibilities

• Own a portfolio of clients and ensure smooth delivery of services.
• Coordinate with internal teams to resolve issues and improve service quality.
• Balance operational excellence with relationship management to influence outcomes.
• Act as a trusted day-to-day partner for clients and drive client satisfaction.

Skills

Account management

Customer service

Relationship management

Stakeholder engagement

Education

Degree qualification or equivalent experience

Tools

SQL

HTML

Job description

Location: Melbourne, Australia (Hybrid)

In this position, you’ll be based in Melbourne, Yarra Falls office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.

Job Description

In this position, you’ll be based in Melbourne, Yarra Falls office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.

We give you a world of potential

At Computershare, we empower our people to grow, innovate, and make an impact. You’ll be part of a collaborative, high-performing team where your ideas are valued and your contributions make a real difference.

A role you will love

As an Account Manager within Computershare Plan Managers (CPM), you’ll take true ownership of your client portfolio — acting as a trusted day-to-day partner and ensuring the smooth operational delivery of services to your clients.

You’ll be at the centre of everything, connecting clients with internal teams to coordinate activity, resolve issues, and ensure consistent, high-quality service. This role isn't commercial focused and is more a role where your ability to balance operational excellence with relationship management really shines — giving you the opportunity to influence outcomes, improve experiences, and make a tangible impact for both clients and the business.

What will you bring to the role?

You’ll bring experience delivering high-quality customer service, ideally within the financial services industry, along with strong communication skills that enable you to engage confidently and effectively with a wide range of stakeholders. Your ability to build a deep understanding of your clients will allow you to foster strong, trusted partnerships and support their ongoing operational needs.

You are naturally solution-focused, with keen attention to detail and the ability to make sound decisions, even in complex or ambiguous situations. You remain calm under pressure, managing competing priorities in a fast-paced environment while maintaining a high standard of delivery and operational oversight.

As a self-motivated and proactive professional, you’re comfortable working independently while also influencing others to achieve positive outcomes. You bring strong planning and organisational skills, allowing you to manage your workload efficiently, coordinate multiple deliverables, and stay ahead of deadlines.

You have a curiosity and willingness to develop your technical capabilities, including tools such as SQL, HTML, and an understanding of database structures. Alongside this, your problem-solving mindset enables you to identify issues, think critically, and deliver practical, effective solutions. A degree qualification, or equivalent experience, underpins your approach.

Rewards designed for you

• Flexible work to help you find the best balance between work and lifestyle.
• Health and wellbeing rewards that can be tailored to support you and your family.
• Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.
• Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.
• And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.

About Us

A company to be proud of

We're a global leader in financial administration with over 11,000 employees across more than 22 different countries. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

Fairness and culture

We want to provide you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.

About The Team

We’re a leading provider of employee share plans. We partner with many of the world’s biggest brands to offer their employees the chance to invest in the future of their company and help them to manage these investments day to day. With over 35 years of experience and expertise, we’re an industry leader. Every member of our team plays an important role in bringing to life employee share plans, providing innovative solutions and assisting our clients with their complex regulatory requirements.