Account Manager

Bush's Proteins; Gold Coast City; Hybrid; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Company vehicle provided (fuel + e-tag

Job summary

Bush's Proteins in Beaudesert is expanding its customer engagement function and seeks a confident, proactive Account Manager to manage SME accounts and drive service quality.

This hands-on, field-focused role is ideal for someone who enjoys building relationships, solving problems quickly, travelling to customer sites and working closely with transport, logistics and production teams to deliver outstanding service and reliable collections.

Qualifications

• 2-5+ years in account management, customer service, or business development.
• Strong communication skills and confidence engaging customers at all levels.
• Experience managing a large, diverse customer base.

Responsibilities

• Act as the primary contact for SME retail and small processor customers.
• Educate customers on contamination, specifications, and collection requirements.
• Identify growth opportunities and drive revenue-generating activities.
• Coordinate daily collection activities with transport contractors.
• Resolve non-conforming collections and support customers to improve standards.
• Work with the logistics team and Head of Commercial to optimise routes.
• Collaborate with Production and Logistics teams to resolve service issues.
• Engage and onboard prospective accounts.
• Support pricing discussions and value-proposition communication.
• Contribute to building the broader customer engagement and account management framework.
• Achieve KPIs linked to customer conversion, revenue growth, service quality, and retention.
• Provide regular reporting on account performance and commercial opportunities.
• Participate in developing bonus/commission structures tied to paid-model uptake.
• 1-2 days office-based, remainder spent visiting customers and overseeing collections.

Skills

Account management

Customer service

Business development

Job description

Located in Beaudesert, Bush's Proteins is one of Australia's largest service rendering plants. Bush's Proteins is a function of the A J Bush & Sons business which is family owned and operated with over 115 years of history in the meat industry. The Head Office is located in Homebush, NSW.

Bush's Proteins converts animal by-products into valuable commodities such as meat-based protein meals and fats / oils, commonly used as key ingredients in stock feed, pet food, aqua feed and fertiliser.

We are expanding our customer engagement function and seeking a confident, proactive Account Manager to manage our SME customer base and drive service quality.

This is a hands-on, field-focused role-ideal for someone who enjoys building relationships, solving problems quickly, and working closely with transport and operations teams to deliver outstanding service.

Why This Role Matters

You will manage approximately 300 active accounts, ensuring they receive reliable, compliant collection services while identifying opportunities to improve standards, grow revenue, and strengthen long-term relationships.

If you thrive on autonomy, enjoy being on the road, and can confidently pick up the phone or walk into a customer site to resolve issues, this role will suit you perfectly.

What You'll Be Doing

Act as the primary contact for SME retail and small processor customers

Educate customers on contamination, specifications, and collection requirements

Identify growth opportunities and drive revenue-generating activities

Operational Coordination

Coordinate daily collection activities with transport contractors

Resolve non-conforming collections and support customers to improve standards

Work with the logistics team and Head of Commercial to optimise routes

Collaborate with Production and Logistics teams to resolve service issues

Business Development

Engage and onboard prospective accounts

Support pricing discussions and value-proposition communication

Contribute to building the broader customer engagement and account management framework

Performance & Reporting

Achieve KPIs linked to customer conversion, revenue growth, service quality, and retention

Provide regular reporting on account performance and commercial opportunities

Participate in developing bonus/commission structures tied to paid-model uptake

1-2 days office-based, remainder spent visiting customers and overseeing collections

Company vehicle provided (fuel + e-tag)

High autonomy with strong expectations for proactive communication

Work closely with commercial, logistics, production, and contractor teams

What You Bring

2-5+ years in account management, customer service, or business development

Strong communication skills and confidence engaging customers at all levels

Experience managing a large, diverse customer base

Background in transport, logistics, waste, or similar operational industries

Ability to resolve issues quickly and professionally

Comfortable working independently and travelling regularly

Exposure to contamination/specification education or compliance-based engagement

Understanding of route optimisation or operational efficiency

Key Attributes

Strong relationship builder with commercial awareness

Resilient and solutions-focused

Highly organised with strong follow-through

Motivated by targets, growth, and adding value back to the business