Account Manager

The Access Group; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

A leading technology company in Melbourne seeks an Account Manager for their Recruitment OS Division. This role involves supporting customer relationships and driving revenue growth through upsells and renewals. The ideal candidate will have B2B sales experience, excellent time management skills, and a commitment to self-development. Join a vibrant team committed to inclusivity and innovation, where you can progress your career while being authentically you.

Qualifications

• Proven experience in B2B sales or account management.
• Experience within the Recruitment industry is preferred.
• Commitment to self-development and lifelong learning.

Responsibilities

• Engage proactively with customers to understand their challenges.
• Take ownership of a client portfolio to optimize renewals.
• Achieve sales targets through effective pipeline management.

Skills

B2B sales experience

Account management in a SaaS environment

Time management skills

Ability to prioritize workload

Job description

We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

Love Work. Love Life. Be You.

is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you?

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.

About you:

As an Account Manager for our Recruitment OS Division, you’ll play a crucial role in the overall success of the team, supporting our existing customer base and contributing to our revenue growth objectives.

In this role, you will be responsible for providing exceptional customer experience to deliver product upsells, cross-sells, and annual renewals. Your dedication to customer satisfaction and your ability to maximize sales opportunities will be key to our success.

Day-to-day, you will:

• Proactively engage with customers, understand their challenges or barriers to growth, identify opportunities to upsell and cross sell relevant products to deliver solutions to drive their businesses forward.
• Take ownership of a portfolio of clients, guiding them through their journey with Access Recruitment OS, collaborating closely with Customer Success to nurture and uphold robust relationships and optimize their annual renewal process.
• Have a sound knowledge of the full range of our Products & Services. To be able to discuss/demonstrate the value proposition for each offering.
• Hit/exceed sales targets through strong prioritization, pipeline management and accurate forecasting.

Your skills and experiences might also include:

• Previous experience in B2B sales or account management in a SaaS environment and experience working within the Recruitment industry.
• Excellent time management skills and an ability to prioritise a demanding workload and the ability to work on your own initiative or as part of a wider team.
• A commitment to self-development and lifelong learning.

What are we all about?

The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used.

With over 9,300 talented individuals driving innovation and customer excellence, we’re shaping the future of work. And we want you to be part of it. At Access, people are at the heart of everything we do. We’re committed to creating an inclusive, high-performing culture where everyone feels valued, respected, and empowered to thrive. If you’re excited about this role - even if your experience doesn’t tick every box - you might be exactly who we’re looking for.

We believe in equality for all and the transformative power of diversity. So why not join our vibrant team, where you can love what you do, love how you live, and most importantly, be authentically you?