Account Manager

Talent Forge Australia; City of Brisbane; Hybrid; AUD 100,000 - 120,000; Full time

Benefits offered by this job

Flexible Work Hours

Health Insurance

Professional Development Opportunities

Remote Work Options

Job summary

An established industry player in healthcare technology is seeking a dynamic Account Manager to enhance client relationships and drive revenue growth. This role involves managing a portfolio of healthcare clients, focusing on retention and renewals while introducing innovative AI features. You’ll collaborate with internal teams to ensure seamless onboarding and provide ongoing support to maximize product value. Join a high-growth, purpose-driven company that is transforming healthcare through cutting-edge software solutions. If you are passionate about client success and eager to make a significant impact, this opportunity is perfect for you.

Qualifications

• Experience in SaaS account management or customer success, ideally in healthcare.
• Strong commercial acumen and a track record of up-selling or cross-selling.

Responsibilities

• Manage and grow existing client relationships with a focus on retention.
• Identify opportunities to expand accounts through new AI features.
• Lead clients through cloud migration and ensure smooth onboarding.

Skills

SaaS Account Management

Customer Success

Up-selling

Cross-selling

Cloud Solutions

Communication Skills

Education

Tertiary Qualifications

Tools

CRM Software

Job description

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Talent Forge Australia provided pay range

This range is provided by Talent Forge Australia. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

A$100,000.00/yr - A$120,000.00/yr

Direct message the job poster from Talent Forge Australia

Helping businesses build high-performing technology teams both on & offshore!

Leading Healthcare technology vendor is looking for an AM to join their growing team.

• Brisbane Office, hybrid role
• $100-120k Base + super, OTE $140-160k uncapped

Are you a dynamic and driven sales professional looking to make your mark in the Healthcare technology industry? We are seeking an enthusiastic Account Manager to join our clients growing team!

About Us:

Our client is a leading Private Equity backed provider of clinical practice management software, who supports healthcare professionals across Australia. Experiencing rapid growth, it serves major hospitals and clinics and is positioned as a key competitor in the market.

Role Overview:

We’re looking for an experienced Account Manager to drive client retention, renewals, and revenue growth through up-sell and cross-sell initiatives across a well-established client base. You’ll support healthcare clients transitioning to cloud-based solutions, introduce AI-powered features, and ensure they get the most value from our product suite.

Key Responsibilities

• Manage and grow existing client relationships with a focus on retention and renewals
• Identify opportunities to expand accounts through new AI features (e.g., ambient listening, automated transcription)
• Lead clients through cloud migration and ensure smooth onboarding
• Collaborate with internal sales teams to support account strategies
• Understand the needs of healthcare professionals and provide tailored solutions
• Deliver training and ongoing support to drive product adoption
• Maintain accurate account records, pipeline updates, and forecasts in CRM

What We’re Looking For

• Experience in SaaS account management or customer success, ideally in healthcare or practice management software
• Strong commercial acumen and a track record of up-selling or cross-selling
• Comfortable working with clinical stakeholders, including doctors and practice managers
• Confident, professional communicator with a consultative approach
• Able to navigate 6+ month sales cycles with deal sizes of $30–35k+
• Tertiary qualifications are a plus but not required

Why Join Us?

• Join a high-growth, PE-backed healthtech innovator
• Work with leading-edge technology in a purpose-driven sector
• Contribute to better healthcare outcomes through smarter software solutions

If you're a self-motivated professional with a passion for growth and client success, we’d love to hear from you.

Click Apply Now or send your CV to [e-mail].

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales, Business Development, and Customer Service

• Industries

  Software Development, IT Services and IT Consulting, and Hospitals and Health Care

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