Account Manager

Truckline; Cairns Regional; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Staff discounts

Wellbeing programs

Novated leasing options

Paid birthday leave

Job summary

Truckline, Australia’s go to destination for truck and trailer parts, is seeking an experienced Account Manager to join our Cairns team. You will manage and grow key customer relationships, drive sales performance, and deliver tailored solutions that support customer success across our branch network.

You will collaborate with internal teams to ensure a seamless customer experience, identify opportunities for growth, and develop strategic plans to meet targets while representing a market-leading

Qualifications

• Proven experience in account management or sales (automotive, truck, parts or related industry highly regarded).
• Strong ability to build and maintain customer relationships.
• Commercially minded with a track record of achieving sales targets.
• Excellent communication, negotiation and problem-solving skills.
• Highly organised with strong time management capabilities.
• Comfortable using CRM systems and Microsoft Office.
• Willingness to travel as required.

Responsibilities

• Build and maintain strong relationships with key accounts.
• Act as the primary point of contact for customer enquiries and support.
• Conduct regular customer meetings to understand needs and challenges.
• Ensure customers maximise value from our products and services.
• Identify and execute upselling and cross-selling opportunities.
• Develop and implement strategic sales plans to achieve targets.
• Monitor account performance and mitigate potential risks.
• Collaborate with branch teams to drive business outcomes.
• Develop tailored account plans to maximise customer satisfaction and revenue.
• Conduct regular account reviews and provide actionable insights.
• Support consignment stock management in partnership with branches.
• Analyse sales data to identify trends and growth opportunities.
• Stay informed on industry developments and competitor activity.
• Provide regular reporting and recommendations to leadership.
• Work cross-functionally with sales, marketing, product and finance teams.
• Contribute to broader sales strategies and initiatives.

Skills

Account management

Sales

CRM systems

Time management

Communication

Negotiation

Problem-solving

Travel

Microsoft Office

Tools

CRM systems

Microsoft Office

Job description

Company Description

Truckline is Australia’s go to destination for truck and trailer parts, accessories, and expert support. With over 70 years of industry experience and 45 locations nationwide, we are a trusted name in the heavy vehicle industry.

We’re proudly part of Bapcor Limited, one of Australasia’s largest automotive aftermarket networks, with over 1,000 locations and 5,000+ employees across Australia, New Zealand, and Thailand.

Job Description

We’re seeking an experienced and driven Account Manager to join our Cairns team.

In this role, you will be responsible for managing and growing key customer relationships, driving sales performance, and delivering tailored solutions that support our customers' success.

You’ll work closely with internal teams and branch networks to ensure a seamless customer experience while identifying opportunities for growth.

Key Responsibilities

Customer Relationship Management

• Build and maintain strong relationships with key accounts
• Act as the primary point of contact for customer enquiries and support
• Conduct regular customer meetings to understand needs and challenges
• Ensure customers maximise value from our products and services

Sales & Growth

• Identify and execute upselling and cross-selling opportunities
• Develop and implement strategic sales plans to achieve targets
• Monitor account performance and mitigate potential risks
• Collaborate with branch teams to drive business outcomes

Account Planning & Strategy

• Develop tailored account plans to maximise customer satisfaction and revenue
• Conduct regular account reviews and provide actionable insights
• Support consignment stock management in partnership with branches

Reporting & Market Insights

• Analyse sales data to identify trends and growth opportunities
• Stay informed on industry developments and competitor activity
• Provide regular reporting and recommendations to leadership

Collaboration

• Work cross-functionally with sales, marketing, product and finance teams
• Contribute to broader sales strategies and initiatives

Qualifications

About You

• Proven experience in account management or sales (automotive, truck, parts or related industry highly regarded)
• Strong ability to build and maintain customer relationships
• Commercially minded with a track record of achieving sales targets
• Excellent communication, negotiation and problem-solving skills
• Highly organised with strong time management capabilities
• Comfortable using CRM systems and Microsoft Office
• Willingness to travel as required

Additional Information

Why Join Bapcor?

• Be part of a market-leading organisation in the automotive and commercial vehicle sector
• Strong career development pathways across a national network
• Work with respected brands in a growing industry
• Supportive and collaborative team environment
• Employee benefits including staff discounts, wellbeing programs and more

Our Values

At Bapcor, we live by our values:
We give a damn
We are in it together
We get it done
We do the right thing

At Bapcor, we focus on what matters most — our customers, our people, and our communities.

In return, you’ll enjoy:

• Career development opportunities across the Bapcor Group
• Staff discounts across our brands
• Industry-leading leave and wellbeing benefits
• Paid birthday leave
• Novated leasing options

We’re committed to building an inclusive workplace and encourage applications from people of all backgrounds.