Account Growth Specialist - Collect

Creditorwatch; Melbourne; On-site; AUD 90,000 - 150,000; Full time

Job summary

CreditorWatch is seeking an Account Growth Specialist - Collect to expand adoption and revenue within our Corporate customer base in Melbourne. You will work with Account Managers and Product Specialists to demonstrate Collect's value and drive expansion opportunities.

You will own the discovery process, build a strong commercial case, deliver tailored demos, and manage the commercial cycle from discovery through to close, with a focus on long-term customer value and increased retention.

Qualifications

• 2–3+ years in B2B sales with end-to-end sales experience.
• Commercial drive with proven target achievement.
• Consultative selling to uncover customer needs.
• Product demonstration skills for digital demos.
• Stakeholder management and negotiation.

Responsibilities

• Drive account growth and expand Collect revenue across an assigned portfolio of existing Corporate customers.
• Deliver targeted product demos and work with Product Specialists on solution design and value-based proposals.
• Own the commercial process and close Collect expansion opportunities.
• Build proposals connecting customer challenges to measurable business outcomes, including improved cash flow and collections efficiency.
• Maintain pipeline, activity and forecast reporting in Salesforce.
• Work hand-in-hand with Account Managers to deliver a joined-up customer experience and maximise account growth.

Skills

B2B sales

Consultative selling

Product demonstrations

Stakeholder management

Commercial drive

Discovery through close

Tools

Salesforce

Job description

Who are we?

We're building something big at CreditorWatch. We're a leading Australian data and technology company transforming how businesses manage commercial risk, make credit decisions and improve cash flow. Since 2010, we've helped thousands of businesses make smarter decisions through our data, insights and technology. With a growing suite of products, ambitious plans and a strong position in the market, there's plenty of opportunity ahead. We're proud to have been recognised as one of the AFR's Top 10 Best Places to Work and certified by Great Place to Work across 2022-2025. If you want to make an impact in a growing business where good ideas can turn into real outcomes, you'll feel right at home.

Our Purpose Empower Australian businesses to trade confidently with their customers.

Our Mission We aim to be number one in our industry by delivering unique data insights and innovative products.

Your role & team

This is your opportunity to help grow one of CreditorWatch's most strategic products: CreditorWatch Collect . Collect helps businesses manage their collections workflows and get paid faster. As our Account Growth Specialist - Collect, you'll focus on expanding adoption and revenue across our existing Corporate customer base, helping customers get more value from the product while driving long-term growth for CreditorWatch.

You won't be chasing new logos. Instead, you'll uncover opportunities within existing accounts, understand customer challenges, demonstrate how Collect can solve them and own the commercial process from discovery through to close. You'll work closely with our Account Managers, who own the overall customer relationship, and partner with Product Specialists to deliver tailored demos and solutions. It's a role for someone who enjoys consultative selling, knows how to build a strong commercial case and wants to make a tangible impact on both customer outcomes and business growth.

Location: Melbourne CBD

Working arrangements: Full-time, hybrid

Reporting to: Sales Manager - Collect Expansion

What you'll own

• Drive account growth Own Collect expansion revenue across an assigned portfolio of existing Corporate customers.


• Partner with Account Managers to identify, qualify and prioritise opportunities to grow Collect adoption.


• Lead structured discovery to uncover customer pain points, workflow gaps and opportunities to deliver more value.


• Engage stakeholders ranging from Credit Managers through to CFOs to understand their needs and build a compelling case for change.


• Deliver a minimum of 20 discovery meetings per month, focused exclusively on existing customers.


• Maintain 3 pipeline coverage against your Collect expansion quota, with disciplined qualification and forecasting.

Turn opportunities into outcomes

• Deliver targeted product demos and work with Product Specialists on solution design and value-based proposals.


• Own the commercial process and close Collect expansion opportunities.


• Build proposals that connect customer challenges to measurable business outcomes, including improved cash flow and collections efficiency.


• Balance revenue targets with quality of sale, product adoption and long-term customer retention.

Work across teams to make an impact

• Work hand-in-hand with Account Managers to deliver a joined-up customer experience and maximise account growth.


• Maintain accurate pipeline, activity and forecast reporting in Salesforce.


• Feed customer insights back to our Product and Growth teams to help shape Collect's roadmap and go-to-market approach.


• Contribute to the growth of a key product and our broader net revenue retention (NRR) strategy.

What success looks like in your first six months

• Building pipeline: You're consistently identifying and qualifying Collect expansion opportunities across your assigned customer portfolio.


• Hitting your stride: You're delivering against discovery targets, maintaining healthy pipeline coverage and building towards your expansion revenue quota.


• Closing quality deals: You're converting opportunities into new Collect revenue while setting customers up for strong adoption and long-term retention.


• Building strong partnerships: You're working seamlessly with Account Managers and Product Specialists to uncover opportunities and deliver value for customers.


• Making an impact: You're sharing customer insights that help improve how we position, sell and grow Collect.

What you'll bring

• B2B sales experience: 2-3+ years in B2B sales, with a track record of owning the sales cycle from discovery through to close.


• Commercial drive: Evidence of meeting or exceeding sales targets and taking ownership of your results.


• Consultative selling: You know how to ask the right questions, uncover customer needs and build a compelling value proposition.


• Product demonstration skills: You're confident delivering digital product demos and tailoring your approach to different audiences.


• Stakeholder management: You can engage, influence and negotia