Account Executive (CcaaS)

Natilik; Sydney; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

25 days annual leave

Flexible Working Policy

Private Medical Insurance contribution

Company shares after one year

EAP scheme

Job summary

Natilik, a leading technology solutions partner, is seeking an Account Executive focused on selling Contact Centre Solutions. You will pursue net-new logos, identify target markets, and acquire strategic clients by landing opportunities across Natilik's Collaboration and Contact Centre stacks.

Drive adoption and help clients realize outcomes. You will manage the full sales cycle, build relationships with clients and partners, and develop campaigns with Marketing to generate new opportunities.

Qualifications

• Proven success in a new business acquisition role in technology services.
• Experience selling and in-depth knowledge of Contact Centre solutions is essential.
• Knowledge of and experience selling Collaboration solutions is desirable.
• Understanding of client business, verticals and competitive sets.
• Understanding of Natilik propositions and focus partner ecosystems.

Responsibilities

• Manage the entire long-form sales cycle from discovery to close.
• Identify clients Natilik's value proposition can impact; build relationships with new clients and partners.
• Develop lead sources and plan lead-generation campaigns with Marketing and partners.
• Take fiscal responsibility for deals and continuously learn Natilik's evolving value propositions.

Skills

Client obsession

Relentless sales approach

Sales aptitude

Relationship builder

Continuous learner

Diligent documentation

Time management

Professionalism

Job description

Our mission is two-fold: growing a brand that is seen as the industry's "Confident Guide" and building a business with a balanced purpose. We want to be a "Confident Guide", sat between the vendors, who make technology, and our clients who want to use it to help deliver the outcomes most important to them. We offer solutions, services, platforms, applications and expertise to help.

We might help our clients in a simple way, such as supplying them with the 'equipment' they know they already need. Alternatively, they might want to partner with us and allow us to fill holes in their understanding. Or they might want us to take care of everything, helping to agree on the destination and guiding them every step of the way. From the small and simple, to the large and complex, we want a life-long partnership, a company our clients can rely on. We also want to continue to build a business that we can all be proud of, with a focus on five stakeholders: clients, people, partners, communities and shareholders.

Role Purpose:

Natilik are seeking an experienced Account Executive focussed on selling Contact Centre Solutions. AE's at Natilik are responsible for pursuing net new logos, identifying target markets and acquiring key strategic clients through a fair value exchange, selling across all of Natilik's propositions. This person will drive adoption of Natilik's solutions and services, specifically across the Collaboration and Contact Centre technology stacks, by landing new opportunities for Natilik and helping Clients adopt our solutions and services.

• Manage the entire long form sales cycle, from opportunity discovery through to close.
• Identify clients that Natilik's value proposition can positively impact.
• Build relationships with potential Natilik clients, and existing Natilik partners.
• Develop and leverage lead sources within Marketing, our partners, and other channels to discover new opportunities.
• Plan and execute lead generation campaigns.
• Develop relationships within Natilik, allowing you to provide a more complete and efficient service to our clients.
• Take fiscal responsibility for the financial integrity of deals/contracts.
• Continue to learn and gain knowledge of Natilik's value propositions as they evolve and grow.

Key Qualities:

To deliver in your role we expect the following skills, abilities, knowledge & experience:

1. Be Client Obsessed: Having a desire to always do best by customers, delivering 100% for every prospect and client.
2. Relentless Approach: Sales can be challenging, and having an attitude that allows you continue moving forward despite setbacks is useful.
3. Sales Aptitude: The ability to question effectively and truly understand our customer's needs, as well as having inherent negotiating skills.
4. Relationship Builder: Both internally and externally, it's vital that this person can develop lasting relationships if we intend to deliver successfully to clients.
5. Continuous learner: Someone that's constantly looking at ways to improve their sales approach and their industry knowledge.
6. Diligent Documenter: Making sure we're capturing the right information in the right systems throughout the process.
7. Time Management: Highly organised and capable of prioritising your workload based on customer requirements.
8. Professionalism: Appropriately representing Natilik when engaging with customers and partners, while also treating colleagues with respect.

Experience & Knowledge:

1. Proven success in a new business acquisition role, specifically in the technology services industry.
2. Experience selling and in-depth knowledge of Contact Centre solutions isessential.
3. Knowledge of and experience selling Collaboration solutions is also desirable.
4. Understanding of Client business, vertical and competitive sets.
5. Understanding of Focus Partners propositions.

How you will make an impact:

1. Achieving your fiscal targets by onboarding new clients.
2. Positive client satisfaction (NPS) and partner recognition.Contribution to team development and mentoring.
3. Being a valued and respected member of your team.
4. Achieving the goals set out with your Leader in your Individual Development Plan.

Benefits

Natilik offers a series of benefits and perks designed to support your personal and professional growth, while fostering a thriving and rewarding work environment. We recognise the importance of contributing to our people's well-being, job satisfaction, and work-life balance and remain committed to doing so. This is why we offer:

• 25 days annual leave (+ public holidays) rising with tenure
• Quarterly Awards and Bonuses
• Flexible Working Policy
• Access to Financial Wellness support
• Industry-leading home working and mobility technology
• Private Medical Insurance contribution (up to $120 per month)
• Company shares (available after One year tenure)
• Access to EAP scheme for you and your household
• Money towards your Gym Membership (up to 50%)
• Annual paid volunteering day
• Enhanced parental leave
• Access to funding for additional qualifications and courses
• Access to paid study leave