Account Executive

Isentia; Sydney; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive base salary

Commission scheme

Defined career path

Job summary

Isentia in Canberra is seeking an Account Executive to manage a diverse portfolio of government, automotive and higher education clients, delivering insights and industry intelligence to help clients achieve their communications objectives. You will be the primary liaison for your portfolio, coordinate with the account management and sales teams, and provide timely media updates and tailored solutions.

Strong client relationships and English proficiency are essential.

Qualifications

• Experience managing client relationships and delivering solutions.
• Previous experience in client success or customer service is desirable.
• Strong communication and multitasking skills.
• Interest in news and current affairs is a plus.

Responsibilities

• Serve as the primary contact for clients in your portfolio.
• End-to-end servicing of clients’ media requirements across formats.
• Alert clients to media items and provide insights and recommendations.
• Collaborate with account management and sales to understand client needs.
• Maintain proactive client communications and issue resolution.
• Monitor breaking news and relay relevant information to clients.

Skills

Client relationship management

Sales experience

Media industry knowledge

English proficiency

Job description

Great role for a media-savvy and solutions-oriented professional to gain valuable client relationship management & sales experience:

• Solve complex problems for varied clients
• Competitive base salary + attractive commission scheme on offer
• Defined career path in market-leading media intelligence organisation

Isentia is the Asia-Pacific region's leading media intelligence company, empowering clients to understand their brand and reputation. Our clients are diverse, ranging from globally renowned brands right through to government bodies and not-for-profit organisations.

We are looking to hire an Account Executive to join our team in Canberra, where you will play a crucial part in retaining and developing a large portfolio of government, automotive and higher education clients. You will deliver insights, advice, and industry intelligence to help clients achieve their communications objectives.
Shift pattern is 9 am to 5 pm Canberra time.
Eligibility Requirement: This role is open to Australian Citizens, Permanent Residents, and candidates holding a valid work visa that does not require sponsorship (with a minimum of 1.5 to 2 years validity remaining).

Key Responsibilities:

• You will be the key point of contact for clients within your portfolio
• You will be responsible for the end-to-end servicing of clients’ media requirements across all formats, including alerting clients to media items as they happen.
• Collaborate with the account management team and sales team to understand the needs of your clients.
• Regularly contact and provide solutions to assist clients with their communications requirements.
• Monitor breaking news and alert your clients to relevant media issues
• Enjoy the variety of the media landscape and working within a high-performing team

Key requirements:

• You are media savvy and have a genuine interest in news and current affairs, with the ability to identify issues that are important to our clients.
• You thrive on building and developing meaningful client relationships
• You think on your feet, prioritise, and can multitask in high-pressure situations
• You are an excellent team player who enjoys a fast-paced environment
• You are a problem solver who will be able to identify potential issues for clients
• Previous experience working in a client success or customer service environment is desirable.
• Excellent command of English

We have an open and inclusive culture where we embrace opportunities to do better and celebrate our achievements. We are an equal opportunity employer that is dedicated to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of your application.