Account Executive

EBSCO Australia; City of Melbourne; On-site; AUD 60,000 - 90,000; Full time

Job summary

EBSCO Information Services (EIS) seeks a customer-focused sales professional to manage a portfolio of Victoria-based customers, ensuring renewal of subscriptions and pursuing upgrade opportunities. You will engage via calls, emails, and video conferences, while maintaining strong customer relations and collaborating with field reps.

The role requires strong communication, a collaborative mindset, and familiarity with CRM tools to track customer activity and ensure timely responses and

Qualifications

• Experience in B2B sales with technology products.
• Excellent written and verbal communication skills at all levels.
• Ability to work collaboratively.
• Familiarity with CRM programs will be beneficial.
• Experience in a similar role is desirable.

Responsibilities

• Manage a portfolio of customers in Victoria and maintain existing relationships to support renewals.
• Drive renewal of subscriptions and identify opportunities to upgrade or add products.
• Use a mix of outbound and inbound calls, emails and video conferences to maintain sales from existing customers.
• Maintain the CRM system and complete administrative tasks for the role.

Skills

B2B sales

Tech products

Communication

Collaborative

CRM familiarity

Industry experience

Job description

EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases — all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users.

Your new role

You will be responsible for managing a portfolio of customers in Victoria. Directly responsible for servicing all existing business relationships, creating relationships with all customers that fosters the renewal of all existing subscriptions as well as offering opportunities to upgrade and/or select additional products. Through a combination of out-bound and in-bound calls, emails and video conferences you will be responsible for maintaining present sales from existing customers and achieving 95% retention of renewals.

Full and unrestricted Australian work rights are required for this position.

You will be responsible for managing a portfolio of customers in Victoria, working in close collaboration with a field representative.

You will maintain the CRM system, respond to customer queries within two business days and complete all required administration for the role.

You will have

• Experience in B2B sales with technology products ideally including information services
• An outgoing personality with excellent written and verbal communication skills at all levels
• The ability to work collaboratively
• Familiarity with CRM programs will be beneficial
• Experience in a similar role is desirable