Account Director

nbn; Sydney; On-site; AUD 150,000 - 210,000; Full time

Benefits offered by this job

Flexible working arrangements

18 weeks parental leave

Inclusive workplace

Job summary

nbn is seeking an Account Director reporting to the General Manager Sales to strengthen and grow strategic customer relationships across its portfolio. You will develop and execute strategic account plans, identify growth opportunities, and build a robust pipeline to deliver long-term value for customers and the organisation.

In this role you will collaborate with internal and external stakeholders to align customer needs with product value, champion customer insights, influence decision-making

Qualifications

• Experience in managing and growing strategic accounts within large organisations.
• Strong ability to develop account strategies and identify growth opportunities.
• Proven track record of building trusted partnerships and delivering value.

Responsibilities

• Strengthen and grow nbns strategic customer relationships across the portfolio.
• Develop and execute strategic account plans and engagement strategies.
• Identify opportunities for mutual growth and build a robust pipeline of opportunities.
• Drive revenue growth, enhance customer satisfaction, and support nbns strategic objectives.

Skills

Strategic account management

Sales leadership

Relationship building

Negotiation

Stakeholder management

Job description

Job Expectations

Build your career and Australia's future. Not many people can say they are working on building Australia's future. With us you'll be doing just that, leaving a legacy for all Australians. Plus, there's equal employment, great training, and true flexible working arrangements.

A fantastic opportunity has presented itself for an Account Director reporting to General Manager Sales.

A bit about your role

As an Account Director, you will play a pivotal role in strengthening and growing nbn's strategic customer relationships, creating meaningful partnerships that deliver long-term value for both our customers and the organisation. You will develop and execute strategic account plans and engagement strategies, identifying opportunities for mutual success and building a strong pipeline of growth opportunities across nbn's product portfolio. Through thoughtful account management and a deep understanding of customer priorities, you will help drive revenue growth, enhance customer satisfaction, and support the achievement of nbn's strategic objectives.

In this role, you will work closely with internal and external stakeholders to align customer needs with nbn's product value propositions, ensuring a collaborative and customer-centric approach to delivering outcomes. You will champion customer insights and account priorities across the business, influencing strategic decision-making and fostering strong cross-functional partnerships that enable exceptional account experiences and sustainable growth.

A bit about you

You are a commercially astute and relationship-focused sales professional with significant experience managing and growing strategic accounts within large, complex organisations. You have a proven track record of developing account strategies, identifying growth opportunities, and building trusted partnerships that create shared value. Your ability to connect the needs of customers with business objectives allows you to confidently navigate complex environments and deliver meaningful outcomes.

You are a collaborative and influential leader who thrives on bringing people together to achieve a common purpose. With highly developed communication, negotiation, and stakeholder engagement skills, you build credibility at executive levels and foster strong networks both internally and externally. You are strategic in your thinking, proactive in your approach, and motivated by creating positive outcomes for customers, colleagues, and the communities nbn serves. Your ability to balance commercial priorities with genuine partnership ensures you can contribute to nbn's continued success while helping shape the future of Australia's digital connectivity.

Please note that this role is a permanent opportunity and applications will close at midnight on Monday 14 September 2026.

Life at nbn

To be part of nbn is to be part of something bigger. There's so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia's best fibre infrastructure into homes and businesses, plus places and things, everywhere. We're continuing to create Australia's network-a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.

A more inclusive working world

nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Platinum Employer, and have active employee-led diversity pillars.

Equal Opportunities for All

We champion equal opportunities for all employees.

If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don't hesitate to contact us by emailing [e-mail] or calling our Recruitment Accessibility Enquiry Line at [phone]. Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our Contact Us page on our website.

To be eligible for this role, you must have full worki