Relationship Manager

nbn® Australia; City of Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible working arrangements

Equal employment opportunities

Training programs

Paid parental leave

Job summary

A leading telecommunications company is seeking a Relationship Manager in Melbourne to facilitate the rollout of new network infrastructure. This role requires extensive project management experience within the telecommunications sector to build strong partnerships with developers and stakeholders. The ideal candidate will have excellent influencing and negotiation skills, as well as strong commercial acumen. This is a permanent full-time opportunity that offers training and flexible working arrangements.

Qualifications

• Extensive project management experience in telecommunications or infrastructure.
• Ability to manage development applications for property developers.
• Strong commercial and business acumen with adaptability to technology changes.
• Solid telecommunications and civil construction knowledge with business acumen.

Responsibilities

• Build partnerships with property developers and government bodies.
• Manage milestones, customer satisfaction, and program delivery.
• Coordinate operational agreements and ensure compliance with government policy.

Skills

Project management

Influencing skills

Negotiation skills

Stakeholder management

Telecommunications knowledge

Civil construction knowledge

Microsoft Office

CRM skills

Education

Project management qualification

Tools

CRM software

Microsoft Office

Job description

Overview

Build your career and Australia’s future.

Not many people can say they are working on building Australia’s future. With us you’ll be doing just that, leaving a legacy for all Australians. Plus, there’s equal employment, great training, and true flexible working arrangements.

Role

We have an exciting opportunity at nbn, as the Relationship Manager, reporting to the Senior Manager, Emerging & Growth.

A bit about your role

The Relationship Manager role within nbn’s New Developments team focuses on enabling the timely rollout of new network infrastructure by building strong partnerships with property developers, consultants, government bodies, and internal stakeholders.

The role is responsible for proactive customer engagement throughout the development lifecycle, managing program milestones, driving on‑time delivery, customer satisfaction, and revenue outcomes, and acting as an escalation point to resolve issues.

By coordinating operational agreements, ensuring compliance with government policy, and promoting early industry engagement with nbn, the role supports efficient network deployment while strengthening nbn’s market position and long‑term customer relationships.

A bit about you

The ideal candidate will have extensive project management experience within the telecommunications or infrastructure sector, including managing the end to end lifecycle of new development applications for developers, builders, and end user customers.

It demands well‑developed influencing, negotiation, and stakeholder management skills to facilitate and deliver outcomes in a regulated environment.

Success in the role is underpinned by solid telecommunications and civil construction knowledge, strong commercial and business acumen, adaptability to changing technology and business conditions, and the ability to prioritise effectively while working within governance frameworks.

A project management qualification, advanced Microsoft Office and CRM skills, and relevant operational experience are also essential.

Life at nbn

To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We’re continuing to create Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.

A more inclusive working world

nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That\'s why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Gold Employer for three years running, and have active employee-led diversity pillars. Click here to see our list of employee benefits and why we\'re recognised as a WORK180 Endorsed Employer for Women.

We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don’t hesitate to contact us by emailing [e-mail] or calling our Recruitment Accessibility Enquiry Line at [phone]. Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our Contact Us page on our website.

Where to from here?

We encourage you to apply even if you feel that you do not meet all of the above qualifications. Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. We encourage you to break that statistic and to apply. No one ever meets 100% of the requirements. We look forward to your application!

Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed.

Please note that this is permanent full-time opportunity and applications for this role will close at midnight, wednesday 11th of February 2026.