Account Director

Damstra Technology Pty; Melbourne; On-site; AUD 140,000 - 210,000; Full time

Job summary

Damstra Technology in Melbourne/Brisbane is seeking a Senior Account Director to manage and grow relationships with two strategic customers. The role focuses on customer engagement, revenue growth, and long-term value realization from Ideagen’s aviation portfolio.

You will develop trusted relationships, understand business priorities, and drive expansion across products and services while working in a hybrid pattern with cross-functional teams.

Qualifications

• Experience in account management and customer management roles.
• Experience handling large strategic accounts and driving revenue growth.
• Knowledge of the Australian aviation sector and its stakeholder environment.
• Experience with software, technology or SaaS-based solutions.
• Strong commercial planning and forecasting abilities.
• Experience using Salesforce or a similar CRM platform.
• Excellent communication, presentation and relationship-building abilities.
• Collaborative approach across multiple teams.

Responsibilities

• Develop and maintain senior stakeholder relationships.
• Create and execute strategic account plans to support objectives and growth.
• Identify opportunities for account expansion with additional products and services.
• Manage customer lifecycle from planning through adoption and renewal.
• Act as primary contact for strategic account activity and engagement.
• Deliver accurate forecasting, account reporting and pipeline management.
• Maintain account information within Salesforce.
• Collaborate with internal teams to resolve challenges and maximize value.

Skills

Account management

Customer management

Aviation sector knowledge

Software/SaaS experience

Forecasting

CRM platforms

Communication skills

Cross-team collaboration

Tools

Salesforce CRM

Job description

Account Director

Location Melbourne or Brisbane

Level - Senior Manager

Department - Revenue

Working Pattern - Hybrid

We are seeking a Senior Account Director to manage and develop relationships with two strategic customers. This is a senior individual contributor role focused on customer engagement, account growth, and long-term relationship management.

As Senior Account Director, you will be responsible for developing trusted relationships across both organisations, understanding their business priorities, and ensuring they realise value from Ideagen’s solutions. You will identify opportunities to expand the use of our aviation portfolio, supporting both customer success and revenue growth.

Responsibilities

• Develop and maintain senior stakeholder relationships
• Create and execute strategic account plans that support customer objectives and business growth
• Identify opportunities for account expansion, including additional products, services, and solution adoption
• Manage the customer lifecycle from planning and engagement through to implementation, adoption, renewal, and ongoing success
• Act as the primary point of contact for strategic account activity and customer engagement
• Deliver accurate forecasting, account reporting, and pipeline management
• Maintain account information and activity within Salesforce
• Collaborate with internal teams to resolve customer challenges and maximise value delivered
• Share customer feedback and market insights to support product and go-to-market strategy.

Skills and Experience

• Experience in account management, customer management, or related commercial roles
• Experience managing large, strategic accounts and driving revenue growth
• Knowledge of the Australian aviation sector and its stakeholder environment
• Experience working with software, technology, or SaaS-based solutions
• Strong commercial, planning, and forecasting skills
• Experience using Salesforce or a similar CRM platform
• Excellent communication, presentation, and relationship-building abilities
• A collaborative approach and ability to work effectively across multiple teams