Account Director

Ideagen; City of Melbourne; Hybrid; AUD 120,000 - 180,000; Full time

Job summary

Ideagen seeks a Senior Account Director to manage two strategic aviation customers, driving engagement, growth, and long-term value realization. This senior individual contributor role focuses on trusted relationships and aligning with customer priorities.

The role supports Melbourne or Brisbane with hybrid working, expanding product adoption and revenue growth through cross-functional collaboration and accurate forecasting.

Qualifications

• Experience in account management and managing large strategic accounts.
• Strong communication and stakeholder management skills.
• Experience with software, technology, or SaaS-based solutions.
• Knowledge of the Australian aviation sector is a plus.

Responsibilities

• Develop and maintain senior stakeholder relationships.
• Create and execute strategic account plans to drive growth.
• Identify opportunities for account expansion and adoption of additional products.
• Manage lifecycle from planning to renewal and ongoing success.
• Act as primary contact for strategic account activity and engagement.
• Deliver forecasting, reporting, and pipeline management.
• Maintain account information in Salesforce and collaborate with internal teams.

Job description

We are seeking a Senior Account Director to manage and develop relationships with two strategic customers. This is a senior individual contributor role focused on customer engagement, account growth, and long-term relationship management.

As Senior Account Director, you will be responsible for developing trusted relationships across both organisations, understanding their business priorities, and ensuring they realise value from Ideagen’s solutions. You will identify opportunities to expand the use of our aviation portfolio, supporting both customer success and revenue growth.

Location: Melbourne or Brisbane

Level: Senior Manager

Department: Revenue

Working Pattern: Hybrid

Responsibilities

• Develop and maintain senior stakeholder relationships
• Create and execute strategic account plans that support customer objectives and business growth
• Identify opportunities for account expansion, including additional products, services, and solution adoption
• Manage the customer lifecycle from planning and engagement through to implementation, adoption, renewal, and ongoing success
• Act as the primary point of contact for strategic account activity and customer engagement
• Deliver accurate forecasting, account reporting, and pipeline management
• Maintain account information and activity within Salesforce
• Collaborate with internal teams to resolve customer challenges and maximise value delivered
• Share customer feedback and market insights to support product and go-to-market strategy

Skills and Experience

• Experience in account management, customer management, or related commercial roles
• Experience managing large, strategic accounts and driving revenue growth
• Knowledge of the Australian aviation sector and its stakeholder environment
• Experience working with software, technology, or SaaS-based solutions
• Strong commercial, planning, and forecasting skills
• Experience using Salesforce or a similar CRM platform
• Excellent communication, presentation, and relationship-building abilities
• A collaborative approach and ability to work effectively across multiple teams

About Ideagen

Ideagen is the invisible force behind many things we rely on every day – from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. Everyday, millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.