Account Director

careers-ideagenen; City of Melbourne; Hybrid; AUD 150,000 - 210,000; Full time

Job summary

Ideagen is seeking a Senior Account Director to lead and grow two strategic aviation relationships in Australia. You will be the trusted advisor to senior stakeholders, guiding strategic planning, adoption, renewal and growth across government and aviation customers in Melbourne or Brisbane.

This hybrid role requires delivering forecasts, cross‑functional collaboration with Customer Success, Product, Support and technical teams, and building long‑term partnerships that unlock sustained value

Qualifications

• Experience managing large, complex or strategic customer relationships.
• Proven track record of growing accounts and delivering commercial outcomes.
• Knowledge of the Australian aviation ecosystem and its stakeholder landscape.
• Experience working with software, technology or SaaS solutions.
• Strong commercial, forecasting and account planning capability.
• The confidence and credibility to engage with executive and C-suite stakeholders.
• A collaborative approach and the ability to bring people together to solve customer challenges.

Responsibilities

• Building trusted relationships with senior and executive stakeholders across strategic aviation and government organisations.
• Developing account strategies that align customer priorities with long-term growth opportunities.
• Identifying opportunities to expand adoption of Ideagen solutions and services.
• Leading the full customer journey, from strategic planning and engagement through to adoption, renewal and growth.
• Acting as the executive point of contact for key customer relationships.
• Maintaining accurate forecasting, account planning and pipeline visibility.
• Working cross-functionally with Customer Success, Product, Support and technical teams to deliver exceptional outcomes.
• Bringing market insight and customer feedback back into the business to influence product and go-to-market strategy.

Skills

Large account management

Strategic planning

Forecasting

Executive engagement

Job description

About Us

Location - Melbourne or Brisbane

Level - Senior Manager

Department - Revenue

Working Pattern - Hybrid

Benefits -Benefits at Ideagen

Some roles give you a territory. This one gives you two of the most important aviation organisations in Australia.We're looking for a Senior Account Director to lead and grow two highly strategic customer relationships within our Aviation business. These are established, long-term partnerships where success comes from building trust, understanding complex operational environments, and helping customers achieve their objectives over many years, not just closing the next deal.You'll become a trusted advisor to senior stakeholders, identifying opportunities to expand the value our solutions deliver while ensuring customers continue to see Ideagen as a strategic partner.This is a senior individual contributor role for someone who is equally comfortable in the boardroom, working alongside operational leaders, and coordinating internal teams to achieve outstanding customer outcomes.

Responsibilities

• Building trusted relationships with senior and executive stakeholders across strategic aviation and government organisations.
• Developing account strategies that align customer priorities with long-term growth opportunities.
• Identifying opportunities to expand adoption of Ideagen solutions and services.
• Leading the full customer journey, from strategic planning and engagement through to adoption, renewal and growth.
• Acting as the executive point of contact for key customer relationships.
• Maintaining accurate forecasting, account planning and pipeline visibility.
• Working cross-functionally with Customer Success, Product, Support and technical teams to deliver exceptional outcomes.
• Bringing market insight and customer feedback back into the business to influence product and go-to-market strategy.

Skills and Experience

You'll likely bring experience from aviation and defence, highly regulated environments where relationships, credibility and trust matter.

We're particularly interested in people who have:

• • Experience managing large, complex or strategic customer relationships.
  • A proven track record of growing accounts and delivering commercial outcomes.
  • Knowledge of the Australian aviation ecosystem and its stakeholder landscape.
  • Experience working with software, technology or SaaS solutions.
  • Strong commercial, forecasting and account planning capability.
  • The confidence and credibility to engage with executive and C-suite stakeholders.
  • A collaborative approach and the ability to bring people together to solve customer challenges.

About Ideagen

Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday, millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.

We’re building a future‑ready team, and AI is part of how we work smarter. If you're curious, adaptable and open to using AI to improve how you work, you’ll thrive at Ideagen!

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