Accommodation Support Worker

Community Housing Ltd; Gold Coast City; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Flexible work arrangements

Professional development

You Day (one day off)

Job summary

Community Housing Ltd (CHL) is seeking a dedicated frontline worker to support people experiencing homelessness and housing instability. You’ll provide practical, trauma-informed case management, advocacy and tailored support to help clients achieve sustainable housing outcomes and greater independence.

Role involves outreach, home visits and collaboration with CHL and community partners. A Certificate IV or Diploma in Community Services or related field is preferred; empathy, resilience and

Qualifications

• Experience supporting people experiencing homelessness, housing instability or complex needs.
• Strong communication, engagement and relationship-building skills.
• Knowledge of trauma-informed, strengths-based and person-centred practice.

Responsibilities

• Support clients to sustain their tenancy, build independence and thrive.
• Deliver tailored, person-centred case management and support planning.
• Identify risks early and provide practical support, advocacy and referrals.
• Connect clients with housing, health and community services.
• Maintain quality case records and ensure reporting requirements are met.
• Manage risk and respond to complex client needs and situations.
• Build partnerships across CHL and the broader community sector.
• Champion trauma-informed, strengths-based and culturally safe practice.
• Contribute to a positive team culture and continuous improvement.

Skills

Empathy

Resilience

Communication

Case management

Trauma-informed care

Education

Certificate IV / Diploma in Community Services or related field

Job description

• Make a Real Difference & Build Meaningful Connections
• Variety, Autonomy & Purpose driven role
• Become a value member of the CHL team.

What You’ll Be Doing

In this meaningful frontline role, you’ll help people who have experienced homelessness or housing instability build confidence, maintain their tenancy and feel more connected to their community. Using a trauma-informed, strengths-based and person-centred approach, you’ll provide practical support, advocacy and case management that empowers clients to work toward greater independence and long-term housing stability. Some of your key responsibilities are, but not limited to:

• Support clients to sustain their tenancy, build independence and thrive.
• Deliver tailored, person-centred case management and support planning.
• Identify risks early and provide practical support, advocacy and referrals.
• Connect clients with the right housing, health and community services.
• Maintain quality case records and ensure compliance and reporting requirements are met.
• Manage risk and respond confidently to complex client needs and situations.
• Build strong partnerships across CHL and the broader community sector.
• Champion trauma-informed, strengths-based and culturally safe practice.
• Contribute to a positive team culture and continuous improvement.

What We’re Looking For

We’re looking for someone who is empathetic, resilient and passionate about supporting people to achieve sustainable housing outcomes. You’ll bring:

• Experience supporting people experiencing homelessness, housing instability or complex needs.
• Holds relevant certificate IV / Diploma in Community Services, Social Work, Human Services or related fields or equivalent experience.
• Strong communication, engagement and relationship-building skills.
• Experience in case management, assessment and client documentation.
• A sound understanding of trauma-informed, strengths-based and person-centred practice.
• The ability to work independently, manage competing priorities and use sound judgement.
• Confidence working in the community, including outreach and home visits.
• A commitment to culturally safe, inclusive and respectful service delivery.
• Knowledge of housing, homelessness and community support pathways will be highly regarded.

• Teamwork - We collaborate, support each other and achieve more together.
• Integrity - We act with honesty, accountability and transparency.
• Service Excellence - We put people first, take initiative and strive to make a positive difference.
• Everyone Matters - We lead with empathy, respect and inclusion, valuing every person and perspective.

If you’re someone who builds trust, works collaboratively, takes ownership, cares about the people you serve and makes others feel valued — you’ll fit right in.

What’s In It For You

At CHL, you'll be part of an organisation that's making a genuine difference in the lives of thousands of Australians every day. We offer:

• A purpose-driven role with meaningful national footprint that makes a real impact.
• A collaborative, supportive and inclusive workplace.
• Flexible work arrangements and opportunities for professional development
• One day off a year as ‘You Day’ to celebrate you
• Great salary + Super + Salary Packaging (increase your take home pay!) and much more.

Above all, joining CHL means being part of something bigger — making a meaningful difference and helping create a future where everyone has a place to call home.

About CHL

At CHL, we’re working towards a world without housing poverty. As Australia’s largest regulated community housing provider, we’ve spent more than 30 years creating safe, secure and affordable homes where people can belong, thrive and build a brighter future. We’re a purpose-driven organisation, and our people are at the heart of what we do. Our values of Teamwork, Integrity, Service Excellence and Everyone Matters guide how we work, how we support our customers and how we make a difference in communities across Australia.