Accommodation Support Worker

Community Housing Limited; Gold Coast City; On-site; AUD 60,000 - 90,000; Full time

Benefits offered by this job

One day off a year

Salary packaging

Flexible work arrangements

Professional development opportunities

Job summary

Community Housing Limited on the Gold Coast requires a compassionate, experienced worker to support people experiencing homelessness or housing instability. You will provide tailored case management, advocacy and practical support to help clients sustain tenancies and achieve housing stability.

Strong communication, relationship-building and knowledge of housing pathways are essential. You will work in the community, including outreach and home visits, and contribute to a culture of service

Qualifications

• Experience supporting people experiencing homelessness, housing instability or complex needs.
• Holds relevant certificate IV / Diploma in Community Services, Social Work, Human Services or related fields or equivalent experience.
• Strong communication, engagement and relationship-building skills.
• Experience in case management, assessment and client documentation.
• A sound understanding of trauma-informed, strengths-based and person-centred practice.
• The ability to work independently, manage competing priorities and use sound judgement.
• Confidence working in the community, including outreach and home visits.
• A commitment to culturally safe, inclusive and respectful service delivery.
• Knowledge of housing, homelessness and community support pathways will be highly regarded.

Responsibilities

• Support clients to sustain their tenancy, build independence and thrive.
• Deliver tailored, person-centred case management and support planning.
• Identify risks early and provide practical support, advocacy and referrals.
• Connect clients with the right housing, health and community services.
• Maintain quality case records and ensure compliance and reporting requirements are met.
• Manage risk and respond confidently to complex client needs and situations.
• Build strong partnerships across CHL and the broader community sector.
• Champion trauma-informed, strengths-based and culturally safe practice.
• Contribute to a positive team culture and continuous improvement.

Skills

Communication skills

Relationship-building

Case management

Trauma-informed practice

Independence

Outreach/home visits

Education

Certificate IV / Diploma in Community Services

Job description

Community Housing Limited - Gold Coast QLD

In this meaningful frontline role, you'll help people who have experienced homelessness or housing instability build confidence, maintain their tenancy and feel more connected to their community. Using a trauma-informed, strengths-based and person-centred approach, you'll provide practical support, advocacy and case management that empowers clients to work toward greater independence and long-term housing stability. Some of your key responsibilities are, but not limited to:

Support clients to sustain their tenancy, build independence and thrive.

Deliver tailored, person-centred case management and support planning.

Identify risks early and provide practical support, advocacy and referrals.

Connect clients with the right housing, health and community services.

Maintain quality case records and ensure compliance and reporting requirements are met.

Manage risk and respond confidently to complex client needs and situations.

Build strong partnerships across CHL and the broader community sector.

Champion trauma-informed, strengths-based and culturally safe practice.

Contribute to a positive team culture and continuous improvement.

What we're looking for

We're looking for someone who is empathetic, resilient and passionate about supporting people to achieve sustainable housing outcomes. You'll bring:

Experience supporting people experiencing homelessness, housing instability or complex needs.

Holds relevant certificate IV / Diploma in Community Services, Social Work, Human Services or related fields or equivalent experience.

Strong communication, engagement and relationship-building skills.

Experience in case management, assessment and client documentation.

A sound understanding of trauma-informed, strengths-based and person-centred practice.

The ability to work independently, manage competing priorities and use sound judgement.

Confidence working in the community, including outreach and home visits.

A commitment to culturally safe, inclusive and respectful service delivery.

Knowledge of housing, homelessness and community support pathways will be highly regarded.

Above else, we're looking for people who bring our values to life every day:

Teamwork - We collaborate, support each other and achieve more together.

Integrity - We act with honesty, accountability and transparency.

Service Excellence - We put people first, take initiative and strive to make a positive difference.

Everyone Matters - We lead with empathy, respect and inclusion, valuing every person and perspective.

If you're someone who builds trust, works collaboratively, takes ownership, cares about the people you serve and makes others feel valued - you'll fit right in.

What's in it for you.

At CHL, you'll be part of an organisation that's making a genuine difference in the lives of thousands of Australians every day. We offer:

A purpose-driven role with meaningful national footprint that makes a real impact.

A collaborative, supportive and inclusive workplace.

Flexible work arrangements and opportunities for professional development

One day off a year as 'You Day' to celebrate you

Great salary + Super + Salary Packaging (increase your take home pay!) and much more.

Above all, joining CHL means being part of something bigger - making a meaningful difference and helping create a future where everyone has a place to call home.

About CHL

At CHL, we're working towards a world without housing poverty. As Australia's largest regulated community housing provider, we've spent more than 30 years creating safe, secure and affordable homes where people can belong, thrive and build a brighter future. We're a purpose-driven organisation, and our people are at the heart of what we do. Our values of Teamwork, Integrity, Service Excellence and Everyone Matters guide how we work, how we support our customers and how we make a difference in communities across Australia.

Our recruitment process

Please note the advertising closing date is indicative only.? CHL reserves the right to close the advertisement before the close date is reached. Therefore, it is encouraged that you submit your application as soon as possible. We aim to make our recruitment process clear, engaging and respectful, keeping you informed every step of the way.??Appointments are subject to satisfactory pre-employment checks, including a Police Check and any other checks required for the role. CHL is managing this recruitment process directly, so we kindly ask that recruitment agencies do not contact CHL or our hiring managers regarding this opportunity. If agency support is required, we'll be in touch directly.

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