Accommodation Operations Lead – Resident Wellbeing

Villa Maria Catholic Homes Limited

Melbourne

In loco

AUD 110.000 - 140.000

Tempo pieno

2 giorni fa

Candidati tra i primi

Aumenta le possibilità di ricevere una risposta da questo datore di lavoro

Il tuo curriculum e una lettera di presentazione personalizzati, che corrispondono esattamente a ciò che sta cercando.

Supera i filtri ATS

Vantaggi offerti da questo lavoro

Professional development

Career progression

Salary packaging

Flexible work culture

Wellbeing initiatives

Paid parental leave

Employee assistance program

Fitness Passport

Private health insurance discounts

Diversity and inclusion

Descrizione del lavoro

Villa Maria Catholic Homes Limited (VMCH) is seeking an Accommodation Operational Lead to provide oversight and practical support to Team Leaders across four sites. The role focuses on consistent service delivery, workforce management and resident outcomes, reporting to the SIL Manager from the Mulgrave office, with travel to Carrum, Koo Wee Rup, Endeavour Hills and Kialla.

The position is full-time, Monday to Friday, with no weekend work, and requires a relevant qualification, NDIS Worker

Competenze

Experience managing teams, rosters and workforce performance.
Strong understanding of NDIS Practice Standards and Quality and Safeguards requirements.
Strong incident management, risk assessment and problem-solving skills.
Ability to analyse data and prepare operational reports.
Strong organisational and time-management skills.

Mansioni

Lead and support Team Leaders to deliver safe, high-quality accommodation services.
Oversee workforce planning, rosters, staffing levels and resource allocation, monitoring costs, leave, overtime and agency use.
Support employee development, engagement and performance management in consultation with management and Human Resources.
Oversee incident review, investigation and escalation, coordinate NDIS reporting requirements and use incident trends to strengthen safeguarding.
Monitor compliance with NDIS Practice Standards, organisational policies and legislative requirements through audits, accurate documentation, training oversight and restrictive practice reporting.
Build positive relationships with residents, families, guardians, advocates and internal and external stakeholders, supporting resolution of complex concerns.
Champion workplace health and safety, manage operational risks and drive continuous improvement.