Accommodation Operational Lead

VMCH Careers; Melbourne; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Professional development

Career progression

Salary packaging

Flexible work culture

Wellbeing initiatives

Paid parental leave

Employee assistance program

Fitness Passport

Private health insurance discounts

Diversity and inclusion

Job summary

Villa Maria Catholic Homes Limited (VMCH) is seeking an Accommodation Operational Lead to provide oversight and practical support to Team Leaders across four sites. The role focuses on consistent service delivery, workforce management and resident outcomes, reporting to the SIL Manager from the Mulgrave office, with travel to Carrum, Koo Wee Rup, Endeavour Hills and Kialla.

The position is full-time, Monday to Friday, with no weekend work, and requires a relevant qualification, NDIS Worker

Qualifications

• Experience managing teams, rosters and workforce performance.
• Strong understanding of NDIS Practice Standards and Quality and Safeguards requirements.
• Strong incident management, risk assessment and problem-solving skills.
• Ability to analyse data and prepare operational reports.
• Strong organisational and time-management skills.

Responsibilities

• Lead and support Team Leaders to deliver safe, high-quality accommodation services.
• Oversee workforce planning, rosters, staffing levels and resource allocation, monitoring costs, leave, overtime and agency use.
• Support employee development, engagement and performance management in consultation with management and Human Resources.
• Oversee incident review, investigation and escalation, coordinate NDIS reporting requirements and use incident trends to strengthen safeguarding.
• Monitor compliance with NDIS Practice Standards, organisational policies and legislative requirements through audits, accurate documentation, training oversight and restrictive practice reporting.
• Build positive relationships with residents, families, guardians, advocates and internal and external stakeholders, supporting resolution of complex concerns.
• Champion workplace health and safety, manage operational risks and drive continuous improvement.

Skills

Leadership

Communication

Staff development

Risk management

Education

Qualification in Disability / Community Services / Health / Management or related field

Job description

Ready to make a difference?

Bring your leadership skills and commitment to quality support to a role focused on resident wellbeing, strong teams and effective accommodation services.

• Lead with purpose. Support teams. Make a meaningful difference
• Harness your expertise to grow our potential
• Purpose-led organisation supporting 11,000+ people annually

Bring your disability or community services leadership experience to VMCH and help deliver safe, person-centred accommodation services that support residents to live independently and participate in their communities.

The position

As the Accommodation Operational Lead (AOL) you will provide operational oversight and practical support to Team Leaders over 4 sites. You will help ensure consistent service delivery, effective workforce management and positive resident outcomes, while promoting accountability, employee engagement and continuous improvement.

This position reports to the SIL Manager and is a full-time role, based at the Mulgrave office. You will be travelling to 4 sites located Carrum, Koo Wee Rup, Endeavour Hills and Kialla. Kialla will be a monthly visit. This position in Monday to Friday, with no weekend work.

VMCH. Flourishing communities, vibrant careers. At VMCH, the future is bright and rewarding.

About you

You will be an organised, collaborative leader with experience in disability, community, health or residential services. You bring sound judgement, strong communication skills and a commitment to person-centred support. You will be an exceptional communicator and build effective relationships with clients, their families, staff and managers.

You will also bring:

• Experience managing teams, rosters, workforce performance and operational service delivery.
• A strong understanding of NDIS Practice Standards and Quality and Safeguards requirements.
• Strong incident management, risk assessment and problem-solving skills.
• The ability to build effective stakeholder relationships, analyse data and prepare operational reports.
• Strong organisational and time‑management skills.

The responsibilities

• Lead and support Team Leaders to deliver safe, high-quality accommodation services.
• Oversee workforce planning, rosters, staffing levels and resource allocation, monitoring costs, leave, overtime and agency use.
• Support employee development, engagement and performance management in consultation with management and Human Resources.
• Oversee incident review, investigation and escalation, coordinate NDIS reporting requirements and use incident trends to strengthen safeguarding.
• Monitor compliance with NDIS Practice Standards, organisational policies and legislative requirements through audits, accurate documentation, training oversight and restrictive practice reporting.
• Build positive relationships with residents, families, guardians, advocates and internal and external stakeholders, supporting resolution of complex concerns.
• Champion workplace health and safety, manage operational risks and drive continuous improvement.

What’s required

• A relevant qualification in Disability, Community Services, Health, Management or a related field.
• A current NDIS Worker Screening Check.
• A current Working with Children Check, where applicable.
• Current First Aid and CPR certification.
• A current Australian Driver Licence

What’s possible

• Rewarding work, within a supportive environment
• Professional development and career progression opportunities
• Competitive salary + salary packaging (with potential for increased take‑home pay)
• Flexible, family friendly work culture
• Wellbeing initiatives and paid parental leave
• Employee assistance program (EAP) for you and close family members
• Enjoy access to Fitness Passport, helping you and your family stay active with heavily discounted access to hundreds of fitness and recreation venues
• Discounts on private health insurance, school holiday programs, car hire and much more!
• Open a high‑interest savings account via our banking partner
• Join a place where diversity and inclusion lives, breathes and thrives.

More about us

At VMCH, we believe people should be seen and valued for who they are, not defined by the services they receive.

For more than a century, we have been part of Victorian communities, supporting people to live with purpose and connection. Led by our Catholic tradition, we recognise the inherent dignity and humanity of every person, their individuality, relationships, experiences and the contribution they make throughout their lives.

Across aged care, care at home, disability services, retirement living, specialist education and affordable housing, our role is to help people make their own choices, remain in control of their lives and stay connected to the people, places and communities that matter most to them.

Guided by our values of Love, Joy, Courage and Hospitality, more than 4,000 staff and volunteers support over 15,000 people across Victoria. Together, we create places of belonging where people are respected, included and empowered to live life on their own terms.

Please note successful applicants to this position will be required to provide evidence of relevant work permits or Australian residency, and the necessary screening checks. Kindly note we do not accept unsolicited resumes, emails and phone calls from Recruitment Agencies.