Access & Intake Worker - Headspace Gympie - Qld - Copy

Youturn; Sunshine Coast Regional; On-site; AUD 45,000 - 65,000; Part time

Benefits offered by this job

Competitive remuneration

Salary packaging options

Wellness leave

Parental leave

Annual leave loading

Job summary

Youturn's headspace Gympie role focuses on frontline support for young people aged 12–25, guiding them through intake, assessments, and suitable services. You will work within a multidisciplinary team to identify needs, risks, and referrals across Gympie and headspace networks.

The role emphasizes compassionate, person-centred care with strong communication, safeguarding, and collaborative planning. Fixed-term, part-time position in Gympie, contributing to early intervention and community

Qualifications

• Experience in intake, assessment, or mental health support.
• Strong understanding of youth mental health and risk assessment.
• Ability to build trust quickly with young people from diverse backgrounds.

Responsibilities

• Engage with young people and families to assess needs and risks.
• Coordinate referrals within headspace and local Gympie services.
• Document assessments and care plans; participate in team meetings and service improvement.

Skills

Intake & assessment

Risk assessment

Trauma-informed approach

Empathy & communication

Education

Relevant tertiary qualification in Psychology, Social Work, Occupational Therapy, Mental Health Nursing, or similar

Job description

Job Category: Psychology, Counselling & Social Work (Healthcare & Medical)

This is a fixed-term, part-time contract opportunity, ideal for someone who is passionate about supporting vulnerable young people and wants to make a meaningful impact within a collaborative and purpose-driven team.

Every young person who reaches out for support deserves a safe, welcoming and understanding first experience.

At Youturn, our Access & Intake Workers are often the first people a young person speaks to when they are navigating some of life's toughest challenges. Whether they're experiencing mental health concerns, alcohol and other drug issues, family difficulties, or simply don't know where to turn next, you help them take that important first step forward.

About

About You t u r n

The individuals, families and communities we support are at the heart of everything we do at Youturn. We listen deeply – honouring every voice, story, culture and choice – through our core values of Integrity, Respect and Inclusion. We have a strong commitment to reflection and responsibility and are always curious and adapting through our Learning value. At Youturn, we believe in the importance of caring today for a better tomorrow, represented in our value of Stewardship.

Youturn is a community-based not-for-profit charity providing social, community, and health services across Australia. With more than 35 years of experience, we are a trusted provider supporting individuals and communities through life's toughest moments, empowering people of all ages to live safe, connected, and meaningful lives. With compassion and equity at our core, we support people in the areas of housing, community and family support, mental health, and support for those bereaved or impacted by suicide.

You can find out more at youturn.org.au .

Job Description

If you're passionate about supporting vulnerable young people, skilled at building trust, and confident assessing needs and risk while maintaining a compassionate, person-centred approach, we'd love to hear from you.

In a community like Gympie, growing, diverse, and full of potential, the need for the right support at the right moment has never been greater. At headspace Gympie, we are creating a place where young people feel safe to reach out, be heard, and take their first steps toward a better future.

About The Role

This role sits at the very front of our service. Every call, every walk-in, every referral begins with you. You will engage, screen, assess, and guide young people aged 12–25 into the support they need, whether that's within headspace or across the Gympie community.

You will move confidently between conversations, assessments, risk management, and care coordination. No two days will look the same, but every day will carry purpose.

Working as part of a multidisciplinary team, you will collaborate closely with clinicians, GPs, allied health professionals, and local partners to ensure young people don't just access support—but the right support.

What You'll Be Doing

You will create strong, genuine connections from the very first interaction, ensuring young people feel safe, respected, and understood.

Your Work Will Include

• Responding to enquiries and being a key point of contact for young people, families, and referrers
• Conducting bio-psychosocial assessments using the headspace framework
• Identifying needs, priorities, and risks, including suicide and safety risks and taking appropriate action
• Developing clear, practical plans to support young people and reduce risk
• Coordinating referrals both within headspace and to local Gympie services
• Supporting young people through the intake process and ensuring smooth transitions into care
• Participating in case discussions, team meetings, and ongoing service improvement
• Maintaining accurate clinical documentation and contributing to a high standard of care

This role requires both pace and presence, the ability to manage competing demands while still making each young person feel like they matter.

Why Gympie Matters

Gympie is more than a location; it's a community where connection is everything. You'll be working in a region where early intervention can significantly alter life trajectories, and where strong local networks make truly integrated care possible.

You will build relationships with schools, services, and community organisations, helping to create clear pathways so young people don't fall through the gaps.

About You

Desired Skills and Experience

You are calm, empathetic, and highly attuned to people. You know how to ask the right questions, even in challenging moments, and you bring confidence when assessing risk and making decisions.

You connect easily with young people from all backgrounds and can adapt your approach to meet them where they are—whether they are overwhelmed, unsure, or just beginning to seek help.

You are organised, responsive, and able to work in a fast-moving environment while maintaining quality and care. Most importantly, you are driven by purpose and the opportunity to make a real difference.

What You Bring

• A relevant tertiary qualification in Psychology, Social Work, Occupational Therapy, Mental Health Nursing, or similar
• Appropriate registration, membership, or working toward this in your field
• Experience in intake, assessment, or mental health support
• Strong understanding of youth mental health, trauma-informed care, and risk assessment
• Ability to confidently assess and respond to complex presentations
• Excellent communication skills and the ability to build trust quickly
• Knowledge of, or willingness to build connections within, the Gympie service network
• Current driver's licence, Working With Children Check (Blue Card), and eligibility for required checks

You will be part of a team that genuinely cares, about young people, about each other, and about doing the work well. You will be supported through clinical supervision, professional development, and a collaborative culture where your voice matters.

This is a role where small moments lead to big outcomes. A conversation you have today could change the direction of someone's life tomorrow.

What We Offer

We provide a rewarding and supportive employment experience designed to help you thrive both professionally and personally:

• Competitive remuneration package aligned to your experience and impact
• Access tosalary packaging up to $15,900, and an additional $2,650 for meal entertainment to maximise your take-home pay
• Access to additional salary packaging benefits where eligible (including remote area benefits, relocation expenses and car parking)
• 5 days paid wellness leave each year (pro-rata) to prioritise your wellbeing
• 12 weeks paid parental leave after 12 months of service
• Annual leave loading for added financial support during time off