Aboriginal Call Centre Team Lead | Hybrid, $80-100K

MobReady; Gosford; Hybrid; AUD 80,000 - 100,000; Full time

Benefits offered by this job

Shift allowances

Performance incentives

Product discounts

Training and development

Hybrid working

Job summary

MobReady is seeking a Call Centre Manager to lead a brand new Mob-specific call centre. You will implement and scale a team, collaborating with existing call centres while driving high performance and cultural guidance.

The role is hybrid and based in Olympic Park or Gosford, NSW. Ideal candidates will have Aboriginal status, a police check, demonstrated management experience in customer service or corporate settings, and full availability to meet shifting rosters.

Qualifications

• Aboriginal or Torres Strait Islander status confirmed.
• Police check required.
• Experience as a manager in a similar environment (retail, customer service or corporate).
• Full availability to work described shifts and roster.

Responsibilities

• Hire, train and lead a team of 15.
• Provide ongoing coaching and mentoring.
• Offer cultural guidance to the broader team.
• Support RAP deliverables.
• Hybrid role based in Olympic Park or Gosford.
• Operate on a 6-week rotating roster.

Skills

Leadership

Coaching

People management

Customer service

Job description

MobReady is seeking a Call Centre Manager to lead a brand new Mob-specific call centre. You will implement and scale a team, collaborating with existing call centres while driving high performance and cultural guidance.

The role is hybrid and based in Olympic Park or Gosford, NSW. Ideal candidates will have Aboriginal status, a police check, demonstrated management experience in customer service or corporate settings, and full availability to meet shifting rosters.