5-Star Guest Experience Agent

Mantra Group; Brisbane; In loco; AUD 42.000 - 56.000; Tempo pieno

Descrizione del lavoro

Crystalbrook Vincent, a five-star hotel in Howard Smith Wharves, is seeking a Guest Service Agent to deliver outstanding reception and guest services. The role requires a customer-focused approach, IT proficiency, and familiarity with Opera PMS. A Brisbane-local knowledge and flexible 7-day roster (evenings and nights) are advantageous.

The position is based on-site with opportunities to contribute to exceptional guest experiences within a luxury setting.

Competenze

• Hotel guest service experience preferred.
• Strong IT skills and attention to detail; familiar with Opera PMS.
• Knowledge of Brisbane and local tourism is useful.
• Available to work across a 7-day roster including evenings and nights.
• Visa restrictions apply: cannot sponsor short-term or student visas.

Mansioni

• Greet and check in guests at reception and address inquiries.
• Support checkout and assist with guest requests to enhance the stay.
• Maintain accurate records and guest information with attention to detail.
• Collaborate with team to ensure smooth front-desk operations.
• Provide a warm, professional hospitality experience to every guest.

Conoscenze

Team player

Hotel guest service

Opera PMS

Local Brisbane tourism knowledge

IT proficiency

7-day roster (evenings/nights)

Strumenti

Opera PMS

Descrizione del lavoro

Crystalbrook Vincent, a five-star hotel in Howard Smith Wharves, is seeking a Guest Service Agent to deliver outstanding reception and guest services. The role requires a customer-focused approach, IT proficiency, and familiarity with Opera PMS. A Brisbane-local knowledge and flexible 7-day roster (evenings and nights) are advantageous.

The position is based on-site with opportunities to contribute to exceptional guest experiences within a luxury setting.