4G/5G Network Operations Engineer

Vocus Navy

Melbourne

On-site

AUD 90,000 - 130,000

Full time

4 days ago

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Job summary

Vocus Navy in Mitcham, Victoria, is seeking a 4G/5G Network Support Engineer to provide Tier I and II operational support across our private wireless environment. You will ensure reliability, performance, and availability of the mobile core, radio networks, and connectivity platforms, working with senior engineering teams, vendors, and customers.

You will troubleshoot issues, support new deployments, monitor performance, and contribute to continuous improvement of operations and customer

Qualifications

Degree in Telecommunications, Computer Science, Information Technology, or equivalent practical experience.
Experience in a Tier I or Tier II telecommunications, network operations, or technical support role.
Sound understanding of 4G/LTE network architecture.
Experience working with Linux-based operating systems.
Strong analytical and problem-solving skills.
Excellent communication and stakeholder engagement abilities.
Ability to work independently and collaboratively in a fast-paced environment.

Responsibilities

Provide first and second-level technical support across mobile core, radio access, transmission, connectivity, and user equipment environments.
Investigate, diagnose, and resolve network incidents, escalating complex issues to specialist engineering teams as required.
Troubleshoot and support key mobile network functions including: eNB / gNB, MME, SGW, PGW, HSS, AMF, SMF, UPF and UDM.
Analyse and resolve Layer 2 and Layer 3 networking issues (OSPF, BGP, VLANs, NAT, DNS, DHCP).
Support deployment, configuration, maintenance, and optimisation of telecommunications infrastructure.
Monitor network and service performance, proactively identifying and addressing potential issues before customer impact occurs.
Configure and support SIMs, modems, routers, and other customer user equipment.
Record incidents, resolutions, and configuration changes within ticketing and operational systems.
Produce regular operational reports, including performance metrics and incident trend analysis.
Maintain technical documentation, operational procedures, and knowledge base articles.
Coordinate with vendors, carriers, and technology partners to resolve service issues and improve operational outcomes.
Participate in an on-call roster and provide after-hours support when required.
Ensure compliance with operational standards, security requirements, and industry best practices.