3IC Store Leader – Elevate Customer Experience

Pop Mart; Brisbane; On-site; AUD 64,000 - 72,000; Full time

Job summary

POP MART in Australia and New Zealand is seeking an experienced Store Supervisor (3IC) to support our retail leadership team. This permanent full-time role averages 38 hours per week and offers exposure to people leadership, operations and commercial performance.

Join a fast-growing brand with opportunities to contribute to product launches and store performance. You will lead daily operations, coach and develop the team, open and close the store when required, and help drive sales while

Qualifications

• Proven experience as retail supervisor or senior team member.
• Excellent communication and leadership skills.
• Ability to work across all seven days including weekends.

Responsibilities

• Lead daily store operations and ensure standards.
• Coach and develop team members and onboard new staff.
• Drive sales performance and deliver on-floor coaching.

Skills

Retail leadership

Customer experience

Team coaching

Communication

Job description

POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers.

POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture. As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world. Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.

STORE SUPERVISOR (3IC) — POP MART

Global Pop-Culture | Full-Time | Immediate Start

Circa $64k base (negotiable on experience) + Super

Join the POP MART Phenomenon

POP MART is one of the world's fastest-growing pop-culture and designer-toy brands. As we continue expanding across Australia and New Zealand, we're looking for an experienced Store Supervisor (3IC) to support our retail leadership team.

This role is ideal for someone looking to take the next step in their retail leadership career while gaining exposure to people leadership, operations and commercial performance.

Why You'll Love Working at POP MART

- Career progression opportunities into Assistant Store Manager and Store Manager roles
- Work with products customers genuinely love
- Weekly new product launches
- Supportive and energetic team culture
- Monthly product incentives (post-probation)
- Annual POP LAND (Beijing) pass

What You'll Do

Lead Daily Operations
- Support the Store Manager and Assistant Store Manager in daily operations
- Lead shifts and maintain store standards
- Open and close the store when required

Coach and Support the Team
- Support the Store Manager and Assistant Store Manager in daily operations
- Lead shifts and maintain store standards
- Open and close the store when required

Drive Store Performance
- Provide on-floor coaching and feedback
- Support onboarding and development of team members
- Help drive a positive and engaging team culture

Who You Are

- Experienced retail Supervisor, Key Holder or Senior Team Member

- Passionate About Customer Experience

- Strong communicator and coach
- Comfortable leading teams in fast-paced environments
- Organised, proactive and solutions-focused

Availability Requirements

- This is a permanent full-time position averaging 38 hours per week.
- Flexible availability across all 7 days is required.
- Typical rosters include weekends, late-night trading and public holidays.
- We aim to provide structured rosters with two consecutive days off in a standard week, supporting work-life balance and roster consistency.
- As a retail business, flexibility is required throughout the week to support customer demand, peak trading periods and special events.
- Availability throughout our peak trading season (November to January) is essential.

How to Apply

Submit your application via our careers page
(if you are applying through a third-party job platform such as Seek, you will be automatically directed to our careers page)

Full And Permanent Australian Working Rights Are Required.

*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.

*As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees

because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship,

imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of

any other status or condition protected by applicable federal, state or local law.