2IC Store Manager - People & Customer Experience

Optus

City of Brisbane

On-site

AUD 65,000 - 85,000

Full time

13 days ago

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Benefits offered by this job

Monthly credit

Product discounts

Connected day

Parental leave

Counselling

Diversity networks

Job summary

Optus is seeking an Assistant Store Manager / 2IC for the Brisbane Airport team to lead by example, coach others and drive exceptional customer experiences. You’ll support the Store Manager to develop a high-performing culture, energise the team and manage daily store operations with a customer-first focus.

Join a people-centred retailer that values integrity, collaboration and inclusivity, offering career growth and flexible opportunities while delivering outstanding service in a busy airport

Qualifications

Experience leading retail teams to deliver customer-focused outcomes.
Strong coaching, feedback and mentoring skills.
Ability to maintain a warm, welcoming store environment.
Proven ability to improve sales and customer satisfaction.

Responsibilities

Lead by example to foster a high-performance store culture.
Coach and develop team members with clear guidance and feedback.
Maintain a warm, customer-first environment for staff and customers.
Support daily operations and service delivery, driving efficiency.
Handle escalated customer inquiries professionally and calmly.
Drive team engagement and collaboration through goal setting.

Skills

Leadership

Coaching & development

Customer experience

Team motivation

Operations awareness

Job description

Join a people-centred retailer that values integrity, collaboration and inclusivity, offering career growth and flexible opportunities while delivering outstanding service in a busy airport

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