12V Power Systems Specialist - Customer Support

Custom Lithium; Brisbane; Presencial; AUD 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary package

Career progression opportunities

Ongoing product & technical training

Supportive team environment

Modern Brendale facilities

Opportunity to work with industry-lead

Descripción de la vacante

Custom Lithium is an Australian-owned manufacturer and supplier of premium lithium battery systems for caravans, 4WDs, off-grid applications, RVs and commercial vehicles. We seek a skilled 12 Volt Specialist to join our Brendale-based Customer Service Team.

This role focuses on advising customers, preparing quotations, and providing technical support to ensure optimal power solutions. As the first point of contact, you will collaborate with sales, workshop and manufacturing teams, ensuring

Formación

• Strong knowledge of low-voltage DC electrical systems (12V/24V/48V).
• Experience with lithium batteries, solar systems, DC-DC chargers and inverters.
• Excellent communication and customer service skills.
• Ability to convey technical info in a clear, friendly way.

Responsabilidades

• Respond to enquiries via phone, email, Teams and online channels.
• Provide technical advice on 12V systems, batteries, solar, DC-DC chargers, inverters, power management.
• Prepare quotations and follow up opportunities.
• Assist customers with product selection and system design recommendations.
• Coordinate orders with workshop and production teams.
• Manage warranty enquiries and technical troubleshooting.
• Maintain accurate customer records in company systems.
• Support daily sales and customer service KPIs.
• Deliver exceptional customer experience from enquiry to installation and after-sales.

Conocimientos

Low-voltage DC systems (12/24/48V)

Lithium batteries & solar

DC-DC chargers & inverters

Power distribution <120V DC

Customer service excellence

Explain technical info clearly

Problem-solving

Attention to detail

Adaptability in fast-paced env

Herramientas

ServiceM8

Shopify

CRM systems

Descripción del empleo

Custom Lithium is an Australian-owned manufacturer and supplier of premium lithium battery systems for caravans, 4WDs, off-grid applications, RVs and commercial vehicles. We seek a skilled 12 Volt Specialist to join our Brendale-based Customer Service Team.

This role focuses on advising customers, preparing quotations, and providing technical support to ensure optimal power solutions. As the first point of contact, you will collaborate with sales, workshop and manufacturing teams, ensuring