Vision Engineer – Customer Service

Mikron Holding AG; Lavamünd; Hybrid; EUR 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

International environment

Travel opportunities

Continuous improvement culture

Training & development

Zusammenfassung

Mikron Holding AG in Austria seeks a Vision Engineer in Customer Service to ensure performance, reliability and long-term stability of vision systems on high-precision automated assembly lines.

You will provide on-site and remote support, diagnose optics, lighting, image acquisition and processing issues, train customers, and contribute to product improvements while collaborating closely with Engineering.

Qualifikationen

• Bachelor’s or Master’s degree in Microtechnology, Automation, Industrial IT or equivalent.
• Proven experience with industrial vision systems or automated equipment.
• Experience with Cognex or Keyence is a strong asset.

Aufgaben

• Provide advanced technical support for vision systems installed at customer sites.
• Diagnose and resolve issues related to optics, lighting, image acquisition and processing.
• Perform on-site and remote interventions to restore and optimize system performance.
• Analyze production data and identify root causes of performance deviations.
• Optimize existing systems for robustness, repeatability and reliability.
• Support critical project phases at customer sites (ramp-up, stabilization, external acceptance tests).
• Collaborate with Engineering to escalate issues and contribute to product improvements.
• Maintain accurate technical documentation (configurations, parameters, software).
• Deliver customer training and technical knowledge transfer.
• Contribute to continuous improvement of support processes, tools and vision standards.

Kenntnisse

Technical proficiency

Solution orientation

Autonomy

Communication & Feedback

Accountability

Problem solving

Safety awareness

Time management

Data integrity

Travel readiness

Ausbildung

Bachelor’s or Master’s degree in Microtechnology, Automation, Industrial IT

Tools

Cognex

Keyence

Jobbeschreibung

As a Vision Engineer in Customer Service, you are a key technical expert supporting customers in real production environments. Your mission is to ensure the performance, reliability and long-term stability of vision systems deployed on high-precision automated assembly lines. Through troubleshooting complex technical challenges, optimizing system performance and driving continuous improvement initiatives, you have a direct impact on productivity, product quality and customer satisfaction.

Key responsabilities

• Provide advanced technical support for vision systems installed at customer sites
• Diagnose and resolve complex issues related to optics, lighting, image acquisition, and processing
• Perform on-site and remote interventions to restore and optimize system performance
• Analyze production data and identify root causes of performance deviations
• Optimize existing systems in terms of robustness, repeatability, and reliability
• Support critical project phases at customer site (ramp-up, stabilization, external acceptance tests)
• Collaborate closely with Engineering teams to escalate issues and contribute to product improvements
• Maintain accurate and up-to-date technical documentation (configurations, parameters, software)
• Deliver customer training and technical knowledge transfer
• Contribute to continuous improvement of support processes, tools, and vision standards

Core Behavioral Competencies

• Technical proficiency
• Solution orientation
• Safety awareness
• Data integrity
• Goal achievement
• Autonomy
• Communication & Feedback
• Accountability
• Product & process optimization
• Time management
• Problem solving

Profile

• Bachelor’s or Master’s degree in Microtechnology, Automation, Industrial IT, or equivalent
• Proven experience in industrial vision systems or automated equipment
• Knowledge of Cognex, Keyence, or similar solutions is a strong asset
• Experience in customer support, commissioning, or field service is a plus
• Willingness to travel (10–30%)
• Fluent in French and English

What we offer

• A high-impact technical role at the interface between engineering and customer operations
• Exposure to complex and diverse real-world industrial challenges
• Direct contribution to customer performance and production excellence
• An international and multidisciplinary working environment
• A company culture focused on innovation, collaboration, and continuous improvement