Telecoms Network Operations Center (NOC) Analyst

Placements24; Lorenziberg; Remote; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Job summary

Placements24 seeks a vigilant Telecoms NOC Analyst to monitor and manage our client's network infrastructure remotely. You will detect, diagnose, and resolve incidents, escalate where needed, and maintain detailed logs of all activities in our ticketing system.

The ideal candidate has NOC experience, strong knowledge of TCP/IP, SNMP, and BGP, and hands-on experience with SolarWinds, Nagios, or Zabbix. This role requires flexibility for 24/7 shifts and strong communication skills.

Qualifications

• High school diploma or equivalent; technical degree is a plus.
• Experience in a Network Operations Center (NOC) or IT support role.
• Strong understanding of TCP/IP, SNMP, and BGP.
• Hands-on with network monitoring tools (SolarWinds/Nagios/Zabbix).
• Excellent analytical and problem-solving abilities.
• Ability to work remotely and in shift rotations.

Responsibilities

• Monitor network performance and availability using monitoring tools.
• Identify, analyze, and respond to network alerts promptly.
• Troubleshoot and resolve incidents per defined procedures.
• Escalate unresolved issues to higher-level teams.
• Document all events and resolutions in ticketing systems.
• Perform routine health checks and proactive maintenance.
• Communicate status to internal teams and stakeholders.
• Contribute to NOC procedures and documentation.
• Participate in shift rotations for 24/7 coverage.

Skills

NOC experience

Networking concepts

Monitoring tools

Troubleshooting

Remote work

ITIL knowledge

Education

High school diploma

Technical degree preferred

Tools

SolarWinds

Nagios

Zabbix

Ticketing systems

Job description

About the Role

Our client, a critical infrastructure provider in the telecommunications sector, is looking for a vigilant and skilled Telecoms Network Operations Center (NOC) Analyst to join their team remotely. This position is integral to the continuous monitoring, management, and support of our client's network infrastructure, ensuring high availability and performance. You will be responsible for detecting, diagnosing, and resolving network issues, escalating critical incidents, and maintaining detailed logs of all activities. The ideal candidate will possess a strong understanding of network monitoring tools, excellent troubleshooting skills, and the ability to perform effectively under pressure in a 24/7 operational environment. This role offers the chance to work with advanced network technologies from anywhere.

Key Responsibilities

• Monitor network performance and availability using various monitoring tools (e.g., SolarWinds, Nagios, Zabbix).


• Identify, analyze, and respond to network alerts and alarms in a timely manner.


• Troubleshoot and resolve network incidents according to defined procedures.


• Escalate unresolved issues to higher-level support teams or engineering staff.


• Document all network events, troubleshooting steps, and resolutions accurately in ticketing systems.


• Perform routine network health checks and proactive maintenance tasks.


• Communicate effectively with internal teams and external stakeholders regarding network status and outages.


• Contribute to the development and refinement of NOC procedures and documentation.


• Participate in shift rotations as required to ensure continuous network coverage.

Requirements

• High school diploma or equivalent


• a degree in a relevant technical field is a plus.


• Proven experience working in a Network Operations Center (NOC) or similar IT support role.


• Strong understanding of networking concepts, protocols (TCP/IP, SNMP, BGP), and architectures.


• Hands-on experience with network monitoring and management tools.


• Excellent analytical and problem-solving skills.


• Ability to work independently and collaboratively in a remote team environment.


• Strong communication and interpersonal skills, with the ability to clearly articulate technical issues.


• Experience with ITIL best practices is advantageous.


• Availability to work shifts, including nights and weekends, as needed.

Benefits

Our client offers a competitive salary and a comprehensive benefits package, including health insurance and retirement contributions. This fully remote role provides significant flexibility and eliminates commuting time. Opportunities for professional growth and advancement within the network operations field are available. You will work with a supportive and experienced team, gaining exposure to a wide range of network technologies. This is an ideal opportunity for a motivated individual seeking a challenging and rewarding remote career in the telecommunications sector, with specific focus potentially influencing operations around the Queenstown, Eastern Cape area.