Technical Support (w/m/d)

B&R Industrial Automation GmbH; Salzburg; Hybrid; EUR 45.000 - 55.000; Vollzeit

Benefits dieser Stelle

Work-Life Balance

Health & Well-being

Financial Benefits

Development Opportunities

Inclusive Culture

Zusammenfassung

ASKI, a member of the ABB Group, is seeking a Technical Support professional in Zell am Moos, Austria. You will serve as the first technical contact for customers and help shape the direction of our energy management technologies.

You will configure and service Energy Management Systems, implement control concepts, and work with engineering and sales teams to enhance products and solutions. The role emphasizes collaboration, quality, and customer focus.

Qualifikationen

• Completed a technical education in electrical engineering or a related field.
• Knowledge of or experience in network and fieldbus technologies, measurement, control and automation engineering, IT or networking is an asset.
• Passion for future technologies, energy systems, photovoltaics, energy storage solutions, and electric mobility.
• Structured and analytical approach to work, strong commitment to quality, and ability to work in a team.

Aufgaben

• First point of contact for technical customer inquiries and incidents (1st Level Support).
• Configure, maintain, monitor, and service Energy Management Systems from the office.
• Implement modern control and automation concepts in energy and environmental tech; perform fault analysis.
• Test new ideas and features in load and energy management; collaborate with Engineering, Sales and Development teams.

Kenntnisse

Customer support basics

Network/fieldbus knowledge

Automation & control engineering

Team collaboration

Ausbildung

Electrical engineering education or related field

Jobbeschreibung

At ABB , we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Marketing & Sales Manager

Your Role: Own the Challenge

As Technical Support, located in Zell am Moos, you will help shape the strategic direction of our technologies by focusing on resolving technical challenges through reliable support services. You will work closely with our Engineering, Sales, and Development teams and serve as the first technical point of contact for our customers. Through your feedback, you will make a significant contribution to the continuous improvement of our products and solutions.

• You are the first point of contact for technical customer inquiries and incidents as part of 1st Level Support, ensuring professional and solution-oriented customer service.
• You configure, maintain, monitor, and service Energy Management Systems and installations from the office, helping to ensure reliable system operation.
• You implement modern control and automation concepts in the fields of energy and environmental technology, perform fault analysis, and assist in resolving technical issues.
• You test new ideas and features in load and energy management and work closely with the Engineering, Sales, and Development teams to continuously improve our products and services.

What it takes to Run what Runs the World

• You have completed a technical education in electrical engineering or a related technical field (apprenticeship, master qualification, or HTL).
• Ideally, you have knowledge of or initial professional experience in network and fieldbus technologies, measurement, control and automation engineering, IT or networking, or comparable technical disciplines.
• You have a passion for future technologies, energy systems, photovoltaics, energy storage solutions, and electric mobility.
• A structured and analytical approach to work, a strong commitment to quality, and the ability to work effectively in a team complete your profile.

Why join our company?

• Work-Life Balance – Flexible working models, including flexible working hours and hybrid working options, to help you achieve the best possible balance between your personal and professional life.
• Health & Well-being – Access to a variety of health initiatives, our Global Employee Assistance Program (EAP), and a gender-neutral parental leave policy.
• Financial Benefits – Participation in the Global Employee Shareholder Acquisition Program (ESAP) and a meal allowance.
• Development Opportunities – Comprehensive training opportunities and structured development programs to support your professional growth.
• Inclusive Company Culture – A dynamic, international working environment that encourages collaboration and innovation.

To comply with legal requirements, we refer to the minimum annual salary stipulated by the Austrian Collective Agreement for the Electrical and Electronics Industry, which amounts to €50,000 gross per year based on a 38.5 hour working week. There is a clear willingness to offer a higher salary depending on qualifications and experience.

More about us

Take the next step in your career with ASKI – a Member of the ABB Group and join us in driving the transformation of society and industry toward a more productive and sustainable future.

For more than 30 years, ASKI has been developing, manufacturing, and distributing innovative Energy Management solutions that enable efficient and cost-effective energy use. With more than 15,000 successfully completed projects, we are among the leading experts in load management across the German-speaking region. Our solutions play an important role in the energy and mobility transition and continue to gain significance in response to climate change.

Since 2022, ASKI has been part of the ABB Group. With around 20 employees across Hardware and Software Development, Engineering/Service, and Sales, ASKI is part of ABB Electrification Smart Power, a global business area employing more than 13,000 people in over 50 countries, with 31 manufacturing facilities and 14 research and development centers worldwide.

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Join our team. Drive progress, transform industry, and make a lasting impact on the world through your work.

Run What Runs the World

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That’s why we welcome people from all backgrounds and experiences.

Ready to make an impact?