Technical Support Engineer (f/m/d)

eMedia Monitor GmbH; Wien; On-site; EUR 30,466 - 36,493; Full time

Job summary

A leading media intelligence company in Vienna is seeking a Technical Support Engineer to maintain the SaaS Service and ensure optimal performance. The role requires solid knowledge of Windows and Ubuntu operating systems, networking, and multimedia. Candidates must have proficiency in English and ideally a scientific background. This position offers competitive compensation including 14 payments annually, with potential for overpayment based on qualifications. Join an innovative team in a fast-growing environment.

Qualifications

• Knowledge in Windows and Ubuntu operating systems is required.
• Experience with multimedia technology is necessary.
• Understanding of networking and protocols such as HTTP is essential.

Responsibilities

• Maintain and ensure the uptime of SaaS Service.
• Engage in state-of-the-art issue tracking.
• Participate in code reviews and automated unit testing.

Skills

Windows operating system knowledge

Ubuntu operating system knowledge

Multimedia knowledge

Networking and protocols like HTTP

AI Skills

Proficiency in English

Basic German or other languages

Excellent communication skills

Strong work ethic

Education

Bachelor or Master studies in a scientific field

Job description

Technical Support Engineer (f/m; full time)

eMedia Monitor is the global leader in real-time radio and TV monitoring.For over a decade, we've been redefining state-of-the-art media intelligence solutionsfor clients worldwide. We are the first and leading company to place AI at the core ofbroadcast monitoring — delivering unmatched speed, accuracy, and insight across everychannel, in real time. As a fast-growing international company, we continue to expandour footprint — and our team. Headquartered in Vienna, Austria, with an internationaloffice in New York, U.S.

Required prerequisite is knowledge in the following areas:

• Windows und Ubuntu operating system knowledge
• Multimedia knowledge
• Networking and protocols like HTTP
• AI Skills
• Proficiency in English, (Basic German or any other language is an advantage but not mandatory)
• Excellent communication skills and strong work ethic
• Scientific education: Bachelor, Master studies or other proof of experience in scientific work

You will be working in a professional software development environment that includes:

• 24x7 uptime guarantee for our SaaS Service
• State-of-the-art issue tracking
• Code reviews
• Automated unit testing

The monthly gross salary is € 3.000,00 (paid out 14 times a year, overpay is possibledepending on qualifications).
Please send your application (including CV and statementof motivation) by email to [e-mail]