Technical CS Lead, DACH – AI SaaS Growth

fonio; Wien; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Benefits dieser Stelle

€60,000–€80,000 OTE

Equity: you help build it

Equipment of your choice

Vienna office onsite

Zusammenfassung

fonio is seeking a Technical Customer Success Manager for the DACH market. You will be the primary contact for SMB customers after sign-up, owning their success, satisfaction and retention end to end.

You’ll build relationships, surface value, and ensure customers get the most from fonio by guiding AI setups and workflows. Relocate to Vienna for 1–2 months, and work with a pipeline and playbooks to maximize churn reduction and expansion opportunities.

Qualifikationen

• 2–5 years in Customer Success, Account Management, Forward Deployment Engineer or a technical client-facing SaaS/B2B role.
• Strong technical understanding — comfortable with API documentation and error logs to troubleshoot customer setup issues independently.
• Affinity for tech / AI products is a real plus.

Aufgaben

• Own a portfolio of DACH SMB customers across their full lifecycle.
• Build relationships, surface value, and find new use cases for AI agents to keep customers engaged.
• Support customers in setting up their AI assistant; implement workflows for medium complex cases and coordinate with developers for advanced setups.
• Run check-ins and proactive calls based on usage signals (low engagement, expansion opportunities, setup friction).
• Work with a ready-made pipeline and clear playbooks, with room to test your own initiatives.
• Maximize the value generated from each customer in your portfolio.
• Spot churn risks early and act on them.
• Manage your activity autonomously in HubSpot.

Kenntnisse

French

English

CRM

HubSpot

APIs

Communication

Tools

HubSpot

API Documentation

Jobbeschreibung

fonio is seeking a Technical Customer Success Manager for the DACH market. You will be the primary contact for SMB customers after sign-up, owning their success, satisfaction and retention end to end.

You’ll build relationships, surface value, and ensure customers get the most from fonio by guiding AI setups and workflows. Relocate to Vienna for 1–2 months, and work with a pipeline and playbooks to maximize churn reduction and expansion opportunities.