System Engineer (Adliswil, CH)

Parking Network BV; Schweiz; Vor Ort; EUR 96.000 - 129.000; Vollzeit

Benefits dieser Stelle

Thorough onboarding

Technical training

Long-term perspective

Friendly team

Zusammenfassung

SKIDATA, part of the ASSA ABLOY Group, seeks a System Engineer (m/f/d) in the German-speaking Switzerland region to be the central contact for customers, ensuring that parking and access systems run smoothly.

You will remotely support customers, handle requests per SLA, and contribute to improving response and resolution times, with emphasis on IT, networks, and system integration. Strong German and English skills are essential.

Qualifikationen

• Federal CS certificate or equivalent training is required.
• Strong communication skills and enjoyment of customer contact.
• Fluency in German and good English; IT experience expected.
• Experience in IT or networking helps with system integration.

Aufgaben

• Remotely support customers from the support team and ensure systems function reliably.
• Process technical requests according to SLA and improve response and resolution times.
• Identify optimization opportunities in installations and assist with new product deployments.
• Collaborate with Global Technical Support and partners to share know-how and solutions.

Kenntnisse

German fluency

English skills

IT knowledge

Customer support

Networking basics

Ausbildung

Federal CS certificate

Tools

Fortinet

Zyxel

Jobbeschreibung

German-speaking Switzerland region – Modern access systems

Are you passionate about technology and want to see real impact by helping our customers solve problems quickly and reliably?

Then this job could be your next step!

As a System Engineer (m/f/d) you are the central contact person for our customers and ensure that our innovative parking and access systems run smoothly.

This is what you can expect

• Responsible support: You will remotely support our customers from within the support team and ensure that their systems function stably and reliably.
• Ensuring service quality: You process technical requests according to agreed service levels (SLA) and actively contribute to improving response and resolution times.
• Consulting and optimization: You identify optimization potential in existing installations and support customers in the introduction of new products and solutions.
• Embrace teamwork: You contribute your technical know-how – especially in the areas of IT, networks or system integration – in close collaboration with Global Technical Support and our partners.

You work independently, are solution-oriented, and contribute to continuously improving our service quality.

This is what you bring with you

• Federal Certificate of Competence in Computer Science , similar training or equivalent professional experience
• Excellent communication skills and enjoyment of customer contact
• Independent, flexible work style and team spirit; fluent German and good English skills
• Experience in the technical or networking field , as well as a good understanding of IT.

Advantageous

If you already have experience in one or more of these areas, that's great. If not, we'd be happy to teach you:

• Troubleshooting: Log analysis and structured approach
• Operations & Changes: safe rule changes, rollback, maintenance windows
• Manufacturer's practice: Fortinet or Zyxel (or rapid training)

We offer you this

• Thorough onboarding and technical training
• A lot of personal responsibility and trust
• Stable, international company with a long-term perspective
• A friendly, down-to-earth team

Ready for the next step?

Then we look forward to receiving your application.

For the sake of readability, the masculine form is used in this job advertisement; of course, all genders are equally addressed.

We are committed to diverse and inclusive teams and welcome applications from everyone who can thrive here.

To protect your personal data, we do not review applications submitted via email or post. Questions? Please contact Léa Rein, Senior Talent Acquisition Business Partner, at lea.rein(at)assaabloy.com

#LI-WGIE

Innovative solutions at the cutting edge, a dynamic and forward-thinking work environment, and diverse opportunities – welcome to the world of SKIDATA. Join our strong, international team now and help shape the future of modern access solutions with your creativity and expertise. When you join our SKIDATA team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 62,000 colleagues in more than 70 different countries.

Please note: This job description is translated from German.