Support Expert (m/w/d)

Vusion; Fernitz-Mellach; Hybrid; EUR 33.000 - 40.000; Vollzeit

Benefits dieser Stelle

Competitive pay and equity

Hybrid work schedule

Career growth & training

Zusammenfassung

VusionGroup is a leading provider of electronic shelf labels and IoT cloud solutions, seeking a technically capable professional for a support-focused role. You will handle tickets, install configurations, and troubleshoot IT environments while communicating effectively with customers and team members.

Ideal candidates will have an HTL diploma or higher, with remote support experience and strong German (C1) and English skills.

Qualifikationen

• HTL diploma or FH/university degree is required or expected.
• Experience using remote support tools is an advantage.
• Knowledge of IT environments (LAN, WLAN, cloud, Linux & Windows).
• Professional experience is an advantage.

Aufgaben

• Collaborate with customers and partners to identify and resolve issues.
• Handle support tickets independently and coordinate fixes with 3rd level support.
• Respond to inquiries via phone, email, and ticketing tool.
• Assist with installation and configuration of VusionGroup solutions.
• Troubleshoot system, network, and software issues.
• Follow up and analyze inquiries.
• Document processes and prepare relevant reports.

Kenntnisse

Implementation skills

Assertiveness

Initiative

Willingness to travel

Customer-oriented

Communication skills

Team player

German C1 & English

Ausbildung

HTL diploma or FH/university degree

Jobbeschreibung

VusionGroup empowers retailers to turn their physical stores into powerful digital assets, more automated, data-driven, AI enabled and connected, by leveraging our IoT Cloud technology.

At VusionGroup, our business plan sets out ambitious, company-wide goals; we see growth as a challenge and innovation as a core component of our development strategy and our rapid international expansion. As a result, all our employees are given responsibility quickly and their careers progress in line with changes in the Group.

Joining VusionGroup means working for the world’s leading supplier of electronic shelf labels for large-scale retailers and helping to build the history of our trailblazing business. It means believing in the business plan and sharing the ambitions of a fast-changing, internationally-focused company. Thanks to the talent and the dedication of our multidisciplinary, multicultural teams, VusionGroup is enjoying unrivaled growth. We are entrepreneurs: VusionGroup is being built for entrepreneurs, by entrepreneurs. We believe entrepreneurship is a calling and our mission is to empower.

About us:

VusionGroup empowers retailers to turn their physical stores into powerful digital assets, more automated, data-driven, AI enabled and connected, by leveraging our IoT Cloud technology.

At VusionGroup, our business plan sets out ambitious, company-wide goals; we see growth as a challenge and innovation as a core component of our development strategy and our rapid international expansion. As a result, all our employees are given responsibility quickly and their careers progress in line with changes in the Group.

Joining VusionGroup means working for the world’s leading supplier of electronic shelf labels for large-scale retailers and helping to build the history of our trailblazing business. It means believing in the business plan and sharing the ambitions of a fast-changing, internationally-focused company. Thanks to the talent and the dedication of our multidisciplinary, multicultural teams, VusionGroup is enjoying unrivaled growth. We are entrepreneurs: VusionGroup is being built for entrepreneurs, by entrepreneurs. We believe entrepreneurship is a calling and our mission is to empower.

Job Description

Key Responsibilities

• Collaboration with customers and partners to identify and resolve potential issues
• Independent handling of support tickets and coordination of fixes with 3rd level support
• Responding to inquiries via phone, Email, and ticketing tool
• Support with the installation and configuration of the VusionGroup solution
• Troubleshooting system, network, and software issues
• Targeted follow-up and analysis of inquiries
• Process documentation and preparation of relevant reports

Qualifications

Education

• HTL diploma, ongoing or completed university of applied sciences (FH) or university degree

Experience

• Experience using remote support tools is an advantage
• Desired knowledge of IT environments (LAN, WLAN, and cloud environments, Linux & Windows)
• Professional experience is an advantage

Skills/Abilities

• Strong implementation skills, assertiveness, and initiative
• Willingness to travel and perform
• Customer-oriented working style
• Good communication skills
• Friendly and strong team player
• German Level C1 and good English skills, both written and spoken

Additional Information

We innovate. We help communities thrive.

VusionGroup has an international presence in 19 countries. In joining us, you’ll be part of a globally distributed team of intellectually curious, committed, and collaborative co-workers.

The work is fast paced, challenging, and ambitious. Here, you will feel valued for your contributions as we reinvent modern commerce—together.

We feel supported. You will too.

VusionGroup is a place where people feel safe, happy, and respected. We offer programs and benefits to support you in whatever comes next in your life, including:

• Pay: Competitive pay and shareholder equity (VusionGroup to add pay, based on state requirements or if relevant)
• Schedule: A flexible, hybrid work schedule
• Career Growth: E-learning opportunities and workshops, and global mobility potential

• Goodies
• Gym / Yoga, Pilates, Functional Fitness, Padel tennis, etc.
• Laptop (also for personal use)
• Excellent public transport connections with financial support
• Flexible working hours
• Home office
• No dress code / casual style
• No all-in contract
• Team events
• Beautiful Mur river within walking distance
• Accessibility
• Bicycle parking
• Canteen with varied meals and meal subsidy
• Kebab nearby
• Fresh fruit
• Coffee, tea, Sodastream, etc.
• EV charging stations
• Graz Airport nearby
• Multicultural environment – work alongside colleagues from around the world

For the advertised position, the minimum collective agreement base salary € 3,267.00 gross per month, with a willingness to overpay depending on actual qualifications (for full-time employment).