Supply Operations Manager (m/f/d)

Novartis; Österreich; Hybrid; EUR 67,000 - 113,000; Full time

Job summary

Novartis in Schaftenau, Austria, is seeking a Supply Operations Manager to orchestrate third-party customer supply operations from order placement through shipment and invoicing. You will work across global functions to drive operational excellence and scalable solutions for reliable delivery and growth.

The role requires extensive pharma experience, strong project management, and ability to lead cross-functional teams. Hybrid work arrangements and competitive salary are offered.

Qualifications

• Extensive experience in the pharmaceutical industry with strong knowledge of supply chain, supply planning, and order fulfilment processes.
• Proven ability to lead cross-functional initiatives and coordinate stakeholders across multiple functions to achieve common objectives.
• Strong project management skills with a track record of driving complex activities to successful execution.
• Excellent communication and stakeholder management skills, with the ability to influence and collaborate at all organizational levels.
• Proactive, accountable, and results-oriented mindset with a strong sense of ownership and urgency.
• University degree in Business Administration, Natural Sciences, Pharmacy, or equivalent experience, with 10+ years of relevant pharmaceutical industry experience.

Responsibilities

• Manage the end-to-end operational workflow for third-party customer orders, from purchase order through shipment and invoicing.
• Coordinate cross-functional collaboration to ensure seamless order execution, delivery, and revenue recognition.
• Partner with global teams to enable successful operational implementation.
• Drive alignment across stakeholders by communicating delivery plans and managing changes throughout execution.
• Ensure timely completion of operational activities supporting planned shipments, invoicing, and customer commitments.
• Facilitate effective coordination between supply chain, finance, master data, and site functions to resolve issues proactively.
• Lead process improvement initiatives that strengthen operational efficiency, stability, and robustness.
• Develop and maintain standardized execution checklists and governance practices to support consistent order fulfillment.

Skills

Supply chain expertise

Order fulfilment

Project management

Stakeholder management

Cross-functional collaboration

SAP

AI fluency

Education

Business Administration/Natural Sciences/Pharmacy degree

Tools

SAP

Job description

Salary Range:

66.918,00€ - 112.600,00€

Job Description Summary

#LI-Hybrid
Location: Schaftenau, Austria
Relocation Support: This role is based in Schaftenau, Austria. Novartis is unable to offer relocation support: please only apply if accessible.

Help shape how innovative medicines reach patients around the world. As a Supply Operations Manager, you will play a critical role in orchestrating complex third-party customer supply operations, ensuring seamless execution from order placement through shipment and invoicing. Working across global functions and international stakeholders, you will drive operational excellence, strengthen supply chain processes, and create scalable solutions that enable reliable delivery and business growth. If you thrive in dynamic environments, enjoy connecting people and processes, and are passionate about continuous improvement, this is an opportunity to make a meaningful impact in a highly collaborative global organization.

Job Description

Key Responsibilities:

• Manage the end-to-end operational workflow for third-party customer orders, from purchase order through shipment and invoicing.
• Coordinate cross-functional collaboration to ensure seamless order execution, delivery, and revenue recognition.
• Partner with global teams to enable successful operational implementation.
• Drive alignment across stakeholders by communicating delivery plans and managing changes throughout execution.
• Ensure timely completion of operational activities supporting planned shipments, invoicing, and customer commitments.
• Facilitate effective coordination between supply chain, finance, master data, and site functions to resolve issues proactively.
• Lead process improvement initiatives that strengthen operational efficiency, stability, and robustness.
• Develop and maintain standardized execution checklists and governance practices to support consistent order fulfillment.

Essential Requirements:

• Extensive experience in the pharmaceutical industry with strong knowledge of supply chain, supply planning, and order fulfilment processes.
• Proven ability to lead cross-functional initiatives and coordinate stakeholders across multiple functions to achieve common objectives.
• Strong project management skills with a track record of driving complex activities to successful execution.
• Excellent communication and stakeholder management skills, with the ability to influence and collaborate at all organizational levels.
• Proactive, accountable, and results-oriented mindset with a strong sense of ownership and urgency.
• University degree in Business Administration, Natural Sciences, Pharmacy, or equivalent experience, with 10+ years of relevant pharmaceutical industry experience.

Desirable Requirements:

• Experience collaborating with commercial organizations and external pharmaceutical customers.
• SAP expertise, including key user experience, combined with AI fluency.

Rewards

At Novartis, we’re committed to reimagining medicine together - and rewarding the people who make it happen.

The rewards of being part of our team go far beyond base pay and incentives.We also offer a variety of competitive benefits inkindto help you thrive personally and professionally, such as insurance plans, retirement plans, wellbeingresourcesand global recognition programs. In addition, we provide flexible and hybrid working options, where possible, anda minimum of14 weekspaid parental leave.

Expected Annual Base Salary Range for role:

66.918,00 - 112.600,00 EUR

The salary offered is determined based on gender-neutral objectives, such as relevant skills, competencies and experience in accordance with the Novartis pay setting policy and upon joining Novartis will be reviewed periodically.

In addition to your base salary, you may be eligible for a performance-based bonus depending on certain performance parameters. Further details will be provided during the application process.

Pay equity is a fundamental principle of our employment policy and reflects our commitment to create a diverse, equitable and inclusive environment that treats all employees with dignity and respect, as outlined in our Code of Ethics.

Read our brochureto learn more about our global total rewards offering: https://www.novartis.com/sites/novartis_com/files/novartis-life-handbook.pdf

Note: Benefits and compensation may vary by country and are subject to local legal requirements, including provisions of collective bargaining agreements where applicable. A full overview of your compensation package, including any relevant collective bargaining agreement details applicable to your role based on your employment location and Novartis employer entity, will be communicated separately to you during the application process.

Adjustments for Applicants with Disabilities: If because of a medical condition, physical disability or a neurodiverse condition you require an adjustment during the recruitment process, please reach out to [e-mail] let us know the nature of your request as well as your contact information. The support which we can provide will include advice on suitable positions as well as guidance at all stages of the application process. Austrian law provides candidates the opportunity to involve the local disability representative, Behindertenvertrauensperson (BVP), in the application process. If you would like to request this, please let us know in advance as a note on your CV.

Commitment to Diversity and Inclusion / EEO paragraph:

Novartis is committed to building an outstanding, inclusive work environment and diverseteams’representative of the patients and communities we serve.

Skills Desired

Inventory Management, Master Data, Operational Excellence, Order Management