Strategic Inside Sales & Key Account Manager (Chemicals)

ProChema GmbH; Wien; On-site; EUR 35,000 - 43,000; Full time

Benefits offered by this job

Meal allowance

Public transport pass

Company events

Modern office near Wienerberg (Urban-G

Job summary

ProChema GmbH in Austria seeks an experienced Account Manager in B2B Sales for chemical materials. You will manage a defined customer base, handle post-sales activities, coordinate with logistics, and grow volumes while collaborating with Product Managers and Field Sales.

The role requires 5+ years in B2B sales, a bachelor’s degree in chemistry or related field, fluency in German and English, and strong CRM/ERP experience.

Qualifications

• Committed to customer service and able to represent the company in negotiations.
• 5+ years in a B2B sales organization; experience in chemical raw materials is an advantage.
• Bachelor’s degree in chemistry, SCM, international business, international trade or related field; Incoterms knowledge is a plus.
• High resilience and organizational skills.
• Hands-on, accurate work style.
• Team player, eager to learn and understand processes.
• Excellent communication in German and English; Italian/French/Turkish a plus.
• Profound experience with CRM and ERP systems.

Responsibilities

• Manage a defined number of own customers and handle all aspects of the customer relationship, including retention and growth of volumes.
• Handle post-sales activities, including coordination with logistics and communication with customers to address changes, delays, overdue payments and other logistical challenges.
• Act as a reliable contact for industrial customers and support sales activities; collaborate with Product Managers and Field Sales.
• Prepare offers and tenders and follow up on ongoing business opportunities.
• Process incoming orders and enter negotiation results into our CRM system.
• Identify opportunities to increase sales and gather market insights via phone and email.
• Support Field Sales with system entries, order processing and administrative tasks.
• Follow up on sample processes and maintain accurate data administration to support efficiency.
• Manage occasional claims and complaints professionally.

Skills

Customer service

Negotiation

Relationship building

CRM & ERP systems

Cross-functional collaboration

Education

Bachelor's degree in chemistry or related field

Tools

CRM & ERP systems

Job description

ProChema GmbH in Austria seeks an experienced Account Manager in B2B Sales for chemical materials. You will manage a defined customer base, handle post-sales activities, coordinate with logistics, and grow volumes while collaborating with Product Managers and Field Sales.

The role requires 5+ years in B2B sales, a bachelor’s degree in chemistry or related field, fluency in German and English, and strong CRM/ERP experience.