SOC Analyst with German (f/m/d) @ A1 Competence Delivery Center

A1 Telekom Austria AG; Wien; On-site; EUR 46,000 - 56,000; Full time

Job summary

A1 Telekom Austria AG in Vienna seeks a skilled SOC Analyst to monitor customer environments, analyze threats and investigate incidents. You will coordinate response activities, escalate when needed and maintain clear, professional communication with customers.

There is emphasis on threat correlation, documentation, and continuous improvement, with opportunities to collaborate across international teams and partners.

Qualifications

• Experience in a SOC or similar cybersecurity role.
• Fluent German (C1) or native, plus strong English communication.
• Hands-on SIEM experience with Splunk, Sentinel or QRadar.
• Familiarity with EDR/XDR and cloud security services.
• Analytical mindset to assess and prioritize security events.
• Proven customer-facing communication and incident handling skills.

Responsibilities

• Security Monitoring & Detection: monitor customer environments for threats.
• Alert Analysis & Triage: prioritize security alerts and respond actions.
• Incident Investigation: assess severity and business relevance.
• Incident Escalation & Response Support: escalate and assist response per procedures.
• Customer Communication: convey findings clearly to customers.
• Threat Analysis & Correlation: identify patterns across environments.
• Documentation & Continuous Improvement: record investigations and improve SOC processes.
• Collaboration & Security Enhancement: work with international teams and partners.

Skills

German language proficiency (C1)

Strong English communication

SIEM experience

EDR/XDR familiarity

Incident handling

Analytical skills

Customer-facing experience

Threat analysis

Tools

Splunk

Microsoft Sentinel

QRadar

Microsoft Defender

Job description

As a Security Operations Center (SOC) Analyst, you will play a key role in protecting customer environments against cyber threats. You will monitor security events, investigate incidents, coordinate response activities and support customers in maintaining a strong security posture.

The role combines hands-on cybersecurity operations with incident investigation and customer-focused security support, providing exposure to diverse technologies, threat landscapes and international security environments.

Responsibilities

Security Monitoring & Detection

Monitor customer environments for security threats, suspicious activities and policy violations, ensuring timely identification of potential risks.

Alert Analysis & Triage

Analyze and prioritize security alerts generated by SIEM, EDR/XDR, network, cloud and other security technologies, determining appropriate response actions.

Incident Investigation

Investigate security incidents, assess their severity, impact and business relevance, and distinguish between true positive and false positive events.

Incident Escalation & Response Support

Escalate validated incidents to customer security teams in accordance with established procedures and SLAs, while supporting incident response activities when required.

Customer Communication

Communicate incident details, recommendations and investigation findings to customers in a clear, professional and customer-oriented manner.

Threat Analysis & Correlation

Correlate information from multiple data sources to identify malicious activity, emerging threats and attack patterns across complex environments.

Documentation & Continuous Improvement

Document investigations, findings and response actions within ticketing and case management systems, while contributing to threat hunting, detection improvements and SOC process optimization.

Collaboration & Security Enhancement

Work closely with international colleagues, customers and technology partners to strengthen overall security capabilities and improve customer security posture.

Your Profile

• Experience in a Security Operations Center (SOC), Managed Security Services, Incident Response or a similar cybersecurity role
• Good understanding of cybersecurity threats, attack techniques and incident handling processes
• Hands-on experience with SIEM platforms such as Splunk, Microsoft Sentinel, QRadar or similar technologies
• Familiarity with EDR/XDR solutions, Microsoft Defender, network security monitoring and cloud security services
• Strong analytical and investigative skills, with the ability to assess and prioritize security events effectively
• Experience working in a customer-facing environment and communicating technical findings to various audiences
• Ability to work under pressure, manage multiple incidents and maintain attention to detail
• German language proficiency at C1 level or native speaker (mandatory)
• Strong English communication skills

The minimum annual gross salary under the collective agreement of Telekom Austria AG for this position is EUR 51.042,74 (40-hour full-time work week). Depending on qualifications and professional experience, there is a willingness to offer a higher salary.