Service Performance & Development Manager

KTM Innovation; Österreich; Presencial; EUR 51.300 - 62.700; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working hours

Health and fitness support

Childcare options

Employee events

Special rates for employees

Pension scheme

Corporate benefits

Free coffee

Descripción de la vacante

KTM Innovation is seeking a Service Performance & Development Manager to oversee global customer service initiatives. You will monitor key performance indicators, analyze service trends, and define quality standards to enhance service delivery across markets.

Applicants should possess a relevant Bachelor's degree and have substantial experience in customer service management. The position offers a gross annual salary starting from €57,000, alongside opportunities for remote work and additional employee benefits.

Formación

• 5-7 years of experience in customer service roles.
• Experience managing cross-market initiatives.
• Experience in a global or regional HQ role.

Responsabilidades

• Monitor key service KPIs and develop reports.
• Analyze trends and derive recommendations.
• Manage international initiatives to improve services.

Conocimientos

Customer Service Performance Management

Service Quality

Customer Experience

Operational Excellence

Program Management

Educación

Bachelor’s degree in business administration, engineering, or related field

Descripción del empleo

Service Performance & Development Manager (Ref.Nr.:4333)

KTM AG
Munderfing

Full time

Asap

Global Customer Service

As a global player rooted in Austria, we thrive on diversity. No matter what gender you may be, where you come from or the colour of your skin - here, you are YOU, and that’s what matters to us.

THE TASKS AWAITING YOU

• Performance & Transparency: Monitoring key service KPIs and developing clear reports and dashboards to enable global comparability
• Data-Driven Decisions: Analyzing trends and root causes, and deriving concrete recommendations for management and markets
• Global Quality Standards: Defining and harmonising service processes and guidelines while balancing global and local needs
• Improvement & Market Development: Managing international initiatives and strategically building capabilities and best practices in the markets
• Processes & Innovation: Optimising end-to-end processes and tools, and promoting data-driven and AI-powered solutions

HOW YOU CAN INSPIRE US

• Bachelor’s degree in business administration, engineering, quality management, or a related field
• At least 5–7 years of professional experience in one or more of the following areas: Customer Service Performance Management, Service Quality, Customer Experience, Operational Excellence or Program Management
• Experience in a global or regional HQ role with responsibility across multiple markets
• Experience in managing cross‑market initiatives and in driving sustainable performance improvements

WHAT YOU CAN LOOK FORWARD TO

• The opportunity to actively help shape the new beginning and future of one of Europe’s most successful motorcycle manufacturers
• The possibility to work partly from home office
• An attractive and performance-related salary based on qualifications and professional experience from € 57.000,00 € gross per year (extra payment possible).

Flexible working hours

Depending on your area of responsibility, location and department, we offer you various working time models to suit your private and professional situation.

KTM Academy

KTM Academy offers versatile and high-quality training courses, combining on-site seminars, workshops, online training and much more.

Health and fitness

We organise events and joint participation in sports activities. Company doctors and occupational psychologists are available on request to provide you with the best possible support in everyday life.

Childcare

Children aged 1-3 are cared for in the company’s own “Krabbelstube”. For children aged 5 to 10, KTM AG offers five weeks of free childcare during the summer vacations.

Employee events

Work hard, play hard. At the end of the year or summer party, our successes are duly celebrated together.

Special rates for employees

Special conditions for our employees when purchasing our products – from clothing to riding gear to motorcycles – are a matter of course for us.

Welcome on board

Welcome Day, buddy system and feedback sessions in the onboarding phase as well as training from day one will provide you the best start.

Pension scheme

Benefit from tax‑free contributions to your personal guaranteed life insurance.

Homeoffice

Depending on which area of the company you work in, it is also possible to work from home on Fridays according to the fair use principle.

Special Class Insurance

Our health is our most valuable possession, which is why we offer our employees discounted special class insurance.

Free Coffee

Enjoy freshly brewed coffee anytime – free of charge and available directly in our office areas. A small moment of indulgence for more energy and well‑being during your workday.

Corporate Benefits

Discover exclusive employee discounts through our benefits portal – with top brands from the worlds of technology, fashion, travel, leisure and more. Enhance your quality of life beyond the workplace.

Our Values and culture

Pursue your passion and go full throttle for your future. At KTM AG, you have the chance to work with high‑performance motorcycles, whether in development, production, marketing or elsewhere. On top of that, we offer great benefits, an environment that encourages and challenges you, and endless new adventures. No matter what your passport says, your passion is what counts for us! We believe in passion, performance, innovation and teamwork. You too? Then #JoinTheWinningTeam!

ANY QUESTIONS?

Here you will find answers to frequently asked questions: FAQ