Knowledge Manager

KTM Innovation; Mattighofen; On-site; EUR 47,916 - 58,565; Full time

Job summary

KTM Innovation seeks a knowledgeable professional to own and manage the global Customer Service Knowledge Base, serving dealers, regions, and internal teams. You will create and maintain service documentation, including new product information, safety and quality updates.

Responsibilities include consolidating technical knowledge across regions, driving training priorities with the Academy, and coordinating with Technical Support, Engineering, R&D, and other stakeholders.

Qualifications

• 5+ years of professional experience in Aftersales, Service, Product Support, or Training environments.
• Experience in knowledge management or technical documentation is an advantage.
• Strong technical understanding, ideally in motorcycle technology and diagnostics.
• Very good German and English skills, as well as proficiency in Microsoft Office and relevant service tools.
• Analytical, structured, and strong communication skills with a high affinity for technology; motorcycle-related experience is a plus.

Responsibilities

• Own and manage the global Customer Service Knowledge Base as the central source of information for dealers, regions, and internal teams.
• Create and maintain service and troubleshooting documentation, including new product information as well as safety and quality updates.
• Consolidate and ensure the quality of technical knowledge from various business functions and international regions.
• Drive training needs and priorities while coordinating and approving relevant learning content in collaboration with the Academy.
• Manage the knowledge management platform and actively coordinate with Technical Support, Engineering, R&D, and other key stakeholders.

Skills

German language

English language

MS Office

Knowledge management

Communication

Tools

Service tools

Job description

As a global player rooted in Austria, we thrive on diversity. No matter what gender you may be, where you come from or the color of your skin - here, you are YOU, and that’s what matters to us.

THE TASKS AWAITING YOU

• Own and manage the global Customer Service Knowledge Base as the central source of information for dealers, regions, and internal teams
• Create and maintain service and troubleshooting documentation, including new product information as well as safety and quality updates
• Consolidate and ensure the quality of technical knowledge from various business functions and international regions
• Drive training needs and priorities while coordinating and approving relevant learning content in collaboration with the Academy
• Manage the knowledge management platform and actively coordinate with Technical Support, Engineering, R&D, and other key stakeholders

HOW YOU CAN INSPIRE US

• Minimum 5 years of professional experience in Aftersales, Service, Product Support, or Training environments
• Experience in knowledge management or technical documentation is an advantage
• Strong technical understanding, ideally in motorcycle technology and diagnostics
• Very good German and English skills, as well as proficiency in Microsoft Office and relevant service tools
• Analytical, structured, and strong communication skills with a high affinity for technology; motorcycle-related experience is a plus

WHAT YOU CAN LOOK FORWARD TO

• The opportunity to actively help shape the new beginning and future of one of Europe’s most successful motorcycle manufacturers
• An attractive and performance-related salary based on qualifications and professional experience from € 53.241,02 gross per year (extra payment possible)
• Flexible working hours – depending on your area of responsibility, location and department, we offer various working time models to suit your private and professional situation