Service Deployer

Trane Technologies; Brunn am Gebirge; On-site; EUR 42,000 - 54,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

Job summary

Trane Technologies is seeking a Service Operations Coordinator to plan and coordinate daily deployment activities, ensuring smooth communication between customers and technicians and supporting the Leader in achieving operational goals.

You will provide administrative support to service operations, monitor backlog, and help maintain consistent service quality and customer satisfaction.

Qualifications

• Experience coordinating service deployments and schedules.
• Customer-oriented mindset with strong organizational skills.
• Ability to plan, set priorities and work under pressure.

Responsibilities

• Plan and allocate workloads for technicians and resources.
• Supervise safety and quality aspects of service work.
• Review service reports and documentation for accuracy.
• Identify process improvements to boost productivity and service quality.
• Schedule service jobs and coordinate with customers and suppliers.
• Maintain planning systems and ensure timely invoicing packages.

Skills

Customer orientation

Organization

Prioritization

Assertiveness

Proactiveness

Pressure handling

MS Office

English knowledge

Education

High school education (University preferred)

Minimum 3 years in service coordination or similar

Tools

MS Office

Job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home.

We boldly go.

Where Is The Work

On-Site (5 days)

Role Summary

Plan and coordinate daily deployment activities, ensure smooth communication between customers and technicians, and support the Leader in achieving operational goals. Provide administrative support to service operations, maintain strong team cooperation, and ensure consistent service quality and customer satisfaction.

Responsibilities

• Plan and allocate workloads for Service Technicians, ensuring efficient use of resources and meeting productivity targets.
• Supervise technical and safety aspects of service work, ensuring timely, high‑quality completion.
• Review service reports, worksheets, and technical documentation for accuracy and completeness.
• Identify and implement process improvements to enhance productivity and service quality.
• Collaborate closely with internal teams.
• Participate in weekly coordination meetings and provide updates on backlog, forecast, and priorities.
• Schedule service jobs, materials, subcontractors, and ensure timely completion of all interventions.
• Prepare work orders, dispatch technicians, and communicate with customers.
• Plan and track preventive maintenance activities according to contracts or operational needs.
• Manage customer orders and documentation in planning systems and Oracle.
• Oversee end‑to‑end procurement processes: issuing POs, ordering parts, receiving goods, and completing transactions.
• Maintain accurate databases and administrative records (orders, contracts, sold equipment, claims, invoices, etc.).
• Support customer satisfaction by addressing concerns and coordinating responses.
• Handle warranty claim collection and reporting.
• Log service activities, technical data, and required documentation in tracking systems.
• Monitor worksheets, quotations, orders, and equipment deliveries; prepare monthly invoicing packages for Service, Parts, and Equipment.
• Perform quarterly stock checks with the Spare Parts team and reconcile with Oracle.
• Coordinate logistics of equipment produced in our factories, ensuring accurate delivery planning, tracking, and communication with customers and internal stakeholders.

Skills And Qualifications

• Minimum high school education (preferred University education)
• Minimum 3 years of experience in Coordination of work in service or similar field
• Experience in leading or supervising a small team welcome
• Customer orientation
• Ability to build long‑term relationship both with a customer and within the team
• Very good organizational skills and attention to details
• Ability to plan and set up priorities
• Assertiveness and courage to speak up
• Proactiveness and ability to take initiative
• Ability to work under pressure
• High computer literacy (ability to work in different systems and programs and good knowledge of MS Office)
• English knowledge – communicative level

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.