Senior Vice President Operations

Rohlik Group a.s.; Wien; Hybrid; EUR 260.000 - 380.000; Vollzeit

Zusammenfassung

Rohlik Group a.s. in Vienna seeks a Senior Vice President Operations to lead Europe-wide end‑to‑end operations, drive performance, scalability and transformation, and partner with the CEO and leadership team to expand across markets.

The role requires deep experience in multi‑country operations, strong P&L ownership, and a hands‑on, strategic mindset to improve productivity, safety and customer satisfaction while scaling for growth across Europe.

Qualifikationen

• Proven track record as COO or equivalent senior leader
• Experience leading multi-country operations
• Deep expertise across supply chain, fulfillment, warehousing, last-mile logistics and customer operations
• Strong P&L ownership and financial acumen
• Experience building and scaling operations in a high-growth environment
• Ability to combine strategic thinking with disciplined, hands-on execution
• Exceptional leadership skills and the ability to align senior teams across countries and functions

Aufgaben

• Leading end-to-end operations across all markets
• Aligning and leading local COOs to deliver consistently high standards
• Driving performance across fulfillment centres, supply chain, warehousing, last-mile delivery and customer operations
• Owning group-wide operational P&L performance and driving year-on-year improvements in productivity, efficiency and cost
• Establishing clear group-wide standards across safety, quality, reliability, customer satisfaction and operational performance
• Ensuring consistent execution and aligned KPIs across all markets
• Building scalable operations that support growth without compromising customer experience
• Ensuring new markets, fulfillment centres and operational capabilities launch on time and are ready to scale
• Partnering with the CEO Retail and the Executive Leadership Team on company strategy, growth and expansion
• Providing operational input into financial planning, budgeting and investment decisions
• Leading major transformation, automation and continuous-improvement initiatives
• Strengthening business continuity, risk management and regulatory compliance
• Building a culture of accountability, innovation, ownership and customer obsession
• Developing and inspiring senior operational leaders across countries and functions
• Strengthening leadership capability and employee engagement across operational teams
• Success in this role will be visible through stronger operational P&L performance, consistent execution across markets, measurable improvements in productivity and cost, high levels of safety and customer satisfaction, and an operating model that can scale with Rohlik’s continued growth.

Jobbeschreibung

By owning our end-to-end operations and developing our technology in-house, we are able to deliver a customer experience built around freshness, speed, reliability and a broad assortment of both local and international products.

As we continue to scale, we are looking for a Senior Vice President Operations to lead the next stage of our operational development across Europe.

This is one of the most critical executive roles in the company, combining full ownership of the performance, scalability and continuous improvement of Rohlik’s end-to-end operations across all markets with a highly visible, hands‑on mandate that requires moving confidently between group strategy and detailed operational performance.

Why this role is exciting

You will lead the operational agenda of one of Europe’s most ambitious and complex e‑grocery businesses.

You will have a direct impact on growth, profitability and customer experience across multiple countries.

You will shape how our operations scale, from fulfillment and supply chain to last‑mile delivery and customer operations.

You will lead both operational performance and long‑term transformation, including automation, technology and new‑market readiness.

You will influence the daily experience of millions of customers and thousands of employees across Europe.

What you will own and deliver

You will take full ownership of Rohlik’s group‑wide operations strategy and execution, ensuring that our operating model delivers consistent performance today while remaining ready for future growth.

Your scope will include:

Leading end‑to‑end operations across all markets

Aligning and leading local COOs to deliver consistently high standards

Driving performance across fulfillment centres, supply chain, warehousing, last‑mile delivery and customer operations

Owning group‑wide operational P&L performance and driving year‑on‑year improvements in productivity, efficiency and cost

Establishing clear group‑wide standards across safety, quality, reliability, customer satisfaction and operational performance

Ensuring consistent execution and aligned KPIs across all markets

Building scalable operations that support growth without compromising customer experience

Ensuring new markets, fulfillment centres and operational capabilities launch on time and are ready to scale

Partnering with the CEO Retail and the Executive Leadership Team on company strategy, growth and expansion

Providing operational input into financial planning, budgeting and investment decisions

Leading major transformation, automation and continuous‑improvement initiatives

Strengthening business continuity, risk management and regulatory compliance

Building a culture of accountability, innovation, ownership and customer obsession

Developing and inspiring senior operational leaders across countries and functions

Strengthening leadership capability and employee engagement across operational teams

Success in this role will be visible through stronger operational P&L performance, consistent execution across markets, measurable improvements in productivity and cost, high levels of safety and customer satisfaction, and an operating model that can scale with Rohlik’s continued growth.

What we are looking for

A proven track record as a COO, SVP Operations, EVP Operations or an equivalent senior operational leader

Significant experience leading complex, multi‑country operations

Deep expertise across supply chain, fulfillment, warehousing, last‑mile logistics and customer operations

Strong P&L ownership and financial acumen

Experience building and scaling operations in a high‑growth environment

The ability to combine strategic thinking with disciplined, hands‑on execution

A strong track record of improving operational performance, productivity and profitability

Exceptional leadership skills and the ability to align senior teams across countries and functions

Confidence working directly with founders, CEOs, boards and executive leadership teams

The ability to create clarity, accountability and pace in a complex organization

Fluent English; additional European languages are an advantage

Experience that would be particularly relevant

E‑commerce, grocery, retail, logistics or technology‑driven operations

International expansion and multi‑market scaling

Digital transformation, automation or technology‑led operational improvement

Complex, high‑volume and time‑sensitive customer operations

Founder‑led or entrepreneurial business environments

What we offer

A pivotal executive position in one of Europe’s most ambitious technology‑driven retail businesses

The opportunity to shape the future of online grocery retail across multiple countries

Significant influence over company strategy, operational transformation and international growth

The chance to build scalable operations with a tangible impact on millions of customers every day

A high‑accountability environment where decisions move quickly and results are visible

Rohlik is the leading Central European e‑grocer.

Making customers happy in the Czech Republic, Hungary, Austria, Germany and Romania.

What we offer

Are we a good fit?

Our goal in life is to make other peoples’ lives better. Such a mission is difficult, life at Rohlik is difficult – it is not for everyone.

Is it the right one for you?