Senior Digital Platforms & eCommerce Operations Lead

Sonova Group; Lavamünd; Hybrid; EUR 90.000 - 130.000; Vollzeit

Benefits dieser Stelle

Flexible hybrid working

Training opportunities and development

Zusammenfassung

Sonova is seeking a Senior Digital Platforms Operations Manager to oversee the reliable day-to-day operation, governance, and continuous improvement of our web and eCommerce platforms across Phonak, Unitron and Hansaton. You will drive CMS/DAM/CRM/ERP integrations, releases, and performance improvements to deliver exceptional customer experiences.

You will lead incident management, capacity planning, and governance, collaborating with Marketing, IT, UX/UI, Analytics and external partners.

Qualifikationen

• 8+ years of experience in digital platform operations, eCommerce or digital program management.
• Bachelor’s degree in IT, Computer Science, Marketing Technology or a related field.
• Strong experience with AEM, SAP Commerce Cloud or similar enterprise CMS/eCommerce platforms.
• Experience integrating CMS, DAM, CRM and ERP systems, with a good understanding of APIs, data flows and data quality.
• Experience managing complex programs, cross-functional teams and external vendors.
• Good knowledge of web analytics, SEO, UX, A/B testing and digital performance metrics.
• Strong project/change management and stakeholder management skills, with the ability to influence without formal authority.
• Ability to work effectively with technical teams and software developers.
• Business-oriented and data-driven mindset.
• Good knowledge of HTML and CSS.
• Excellent written and spoken English.

Aufgaben

• Own the operational performance, availability, reliability and incident management of web and eCommerce platforms.
• Lead major incident management, resilience, capacity planning and business continuity activities.
• Coordinate website and eCommerce releases, product launches and feature deployments, ensuring they are delivered on time and to quality.
• Manage and prioritize requirements across Sonova brands, translating business needs into clear and actionable roadmaps and backlogs.
• Establish and maintain standards for deployment, testing, accessibility, security, GDPR/privacy and branding.
• Oversee integrations and data flows between CMS, DAM, Salesforce CRM and ERP systems.
• Monitor platform KPIs and use analytics and insights to drive continuous improvement, including SEO, site search, UX and A/B testing.
• Act as a key point of contact for internal stakeholders and external vendors, managing expectations, risks and priorities.
• Manage agencies, service providers, contracts, budgets and operational plans.
• Enable brand teams through playbooks, training and best practices.

Kenntnisse

Digital platform operations

eCommerce

Stakeholder management

Project management

SEO/Analytics

HTML/CSS

English proficiency

APIs

Ausbildung

Bachelor’s degree in IT/CS/Marketing Tech

Tools

AEM

SAP Commerce Cloud

CMS

DAM

Salesforce CRM

Jobbeschreibung

Sonova is seeking a Senior Digital Platforms Operations Manager to oversee the reliable day-to-day operation, governance, and continuous improvement of our web and eCommerce platforms across Phonak, Unitron and Hansaton. You will drive CMS/DAM/CRM/ERP integrations, releases, and performance improvements to deliver exceptional customer experiences.

You will lead incident management, capacity planning, and governance, collaborating with Marketing, IT, UX/UI, Analytics and external partners.